Setsu Niseko - HR Supervisor

Job Overview

Setsu Niseko HR supervisor will take a lead of recruitment for opening staff of Setsu Niseko including seasonal staff and handle day to day HR operational duties together with HR manager.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Recruitment
  • Post job ads to appropriate platforms
  • Manage applications and follow them up accordingly
  • Scheduling and conducting interviews
  • Prepare and process internal hiring applications
  • Assist to address registration/de-registration and set-up/close bank account for foreign staff
  • Prepare employment contract and other required documents
  • Handle on boarding process
  • Handle applications of social insurance, pension and unemployment insurance enrolment and leave documentations
  • Collect employee’s information, personal IDs and documents
  • Create employment regulations/rules for Setsu Niseko staff as needed
  • Issue staff ID card
  • Manage staff uniforms distribution and collection
  • Assist to administer and promote staff benefit
  • Set up new employee’s data into the system
  • Final check for time sheet excels at month end for payroll processing and data entry to payroll system
  • Prepare and distribute pay slips
  • Manage AL applications
  • To ensure working environment is safe and create happy working environment
  • Be aware of what’s happening in the labour market and report to superiors

Reports to: Finance Senior Manager and HR Manager

Qualifications / Requirements
  • Experiences of recruitment of full-time staff and seasonal staff
  • Knowledge of Japanese social insurance system and labour law
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
  • Language skills: English and Japanese
  • A self-starter who can work independently and achieve targets
  • Be an excellent, flexible, inspirational and involved team player
  • Ability to work well under pressure and strong problem-solving skills
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow workers
  • Visa status permitting full-time work in Japan. Sponsorship available for the right applicant
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


Setsu Niseko - Housekeeping Supervisor

Job Overview

Housekeeping Supervisor supports the Housekeeping Manager in preparing the hotel for opening to ensure owners and guests will experience memorable stay at Setsu Niseko. Once the hotel is open, this person will act as a team leader to manage the day to day housekeeping operation and work closely with the cleaning supplier.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Preparation of successful opening of Setsu Niseko.
  • Oversee the daily housekeeping by preparing cleaning schedule, cleaning, public area and room inspection.
  • Work closely with cleaning company as well as front desk and maintenance team.
  • Ordering and inventory of cleaning supplies, amenities, and linens.
  • Handle and resolve any owners and guests related issues to improve cleanliness of the hotel.
  • Monitor performance of staff, provide feedback, and training as required.
  • Role is flexible and this position will have to adapt as necessary to the changing market conditions and operational constraints.

Reports to: Housekeeping Manager

Qualifications / Requirements
  • Previous housekeeping experience.  Must like cleaning in general.
  • A self-starter that can work independently and achieve targets.
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery.
  • Be an excellent, flexible, inspirational and involved team player.
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization.
  • Ability to work well under pressure and strong problem-solving skills.
  • Ability to set priorities and work to deadlines with close attention to detail.
  • Always be punctual and considerate of fellow work colleagues.
  • Ideally native or fluent in Japanese.
  • Visa status permitting full-time work in Japan. Sponsorship available for the right applicant.
  • Driving license essential.
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year and 6 months of employment.
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law.
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month.
  • Retirement plan (After 10 years of service).

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


Setsu Niseko - Housekeeping Manager

Job Overview

The housekeeping Manager will oversee the daily operation of the Housekeeping team, and also, work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining the high quality of cleanliness throughout the hotel.  The role will be a crucial part of the pre-opening build-up for hotel operation in the first season. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but with a strong focus in the winter.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Preparation of successful opening of Setsu Niseko
  • Oversee the daily smooth function of housekeeping to maintain the high quality of cleanliness throughout the hotel, and deliver a high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko
  • Work closely with the cleaning company as well as other departments.
  • Ordering and inventory of cleaning supplies, amenities, and linens
  • Handle and resolve any owners and guest-related issues
  • Review owner’s and guests’ feedback and take effective action
  • Recruitment of new full-time and seasonal staff
  • Monitor performance of staff, provide feedback, coaching, and training as required
  • Conduct performance reviews with relevant staff as necessary
  • To ensure the working environment is safe and create a happy working environment
  • The role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints

Reports to: Assistant Hotel Manager

Qualifications / Requirements
  • Minimum of 3 years of hotel management experience ideally with seasonal/resort experience.  Hotel opening experience is a plus
  • A self-starter that can work independently and achieve targets
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational, and involved team player
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
  • Ability to work well under pressure and strong problem-solving skills
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Ideally native or fluent in business both Japanese and English
  • Visa status permitting full-time work in Japan. Sponsorship is available for the right applicant
  • Driving license essential
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year, and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


Setsu Niseko - Front Desk Supervisor

Job Overview

Front desk supervisor will oversee the daily operation of front desk and act as duty manager. This person is charged with ensuring owners and guests are experiencing memorable stay at Setsu Niseko by providing high quality of service.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Ensure the successful opening of Setsu Niseko
  • Oversee the daily shift of front desk operation and act as a duty manager.
  • Handle and resolve any owners and guests related issues
  • Review owners and guests feedback and make action effectively
  • Recruitment of seasonal staff
  • Monitor performance of staff, provide feedback, coaching and training as required
  • Ensure working environment is safe and create happy working environment
  • Communicate closely with other departments, food and beverage operators, wellness operators, and ski shop operators
  • Role is flexible and the supervisor have to adapt as necessary to the changing market conditions and operational constraints

Reports to: Setsu Niseko Front Desk Manager

Qualifications / Requirements
  • Front desk experience ideally with seasonal/resort experience.  Hotel opening experience is a plus.
  • A self-starter that can work independently and achieve targets.
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational and involved team player
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
  • Ability to work well under pressure and strong problem-solving skills
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Ideally native or fluent in business both Japanese and English
  • Visa status permitting full-time work in Japan. Sponsorship available for the right applicant
  • Driving license essential
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


Setsu Niseko - Opening Staff

Job Overview

We are building a dynamic team of opening staff for Setsu Niseko, to curate memorable experiences and the best hospitality service for our owners and guests. Come and join us in creating wonderful experiences for yourself and your guests.

Available Positions
  • IT・Maintenance Supervisor (Full time, Start date: May)
  • Maintenance (Full time, Start date: July)
  • Accounting staff (Full time・Part time, Start date: July)
  • Owner Account Officer (Full time, Start date: August)
  • Unit Owners Association Supervisor (Full time, Start date: July)
  • Unit Owners Association Finance Officer (Full time, Start date:August)
  • Front Desk Supervisor (Full time, Start date: Immediate)
  • Front Desk Receptionist (Full time・Part time, Start date: June)
  • Night Manager (Full time, Start date: June)
  • Overnight Front Desk Receptionist (Full time・Part time, Start date:June)
  • Concierge (Full time, Start date: June)
  • Housekeeping Manager (Full time, Start date: Immediate)
  • Housekeeping Supervisor (Full time, Start date: Immediate)
  • Housekeeping Officer (Full time・Part time, Start date: July)
  • Onsen Receptionist (Seasonal, Start date: July)
  • Bell Attendant (Seasonal, Start date: July)
  • HR Supervisor (Full time, Start date: Immediate)
  • HR Officer (Full time・Part time, Start date: Immediate)
Qualifications / Requirements
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational and involved team player
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Ideally native or fluent in business both Japanese and English
  • Visa status permitting full-time work in Japan. Sponsorship available for the right applicant.
  • Driving license essential
Employment Benefits
  • Paid statutory holidays after 6months of service according to the law
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Depending on the contract condition, Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work if further than 2km from work, capped at 45,000 yen per month
  • For full-time employee, retirement plan (After 10 years of service) and annual discretionary bonus)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


NISADE - Full-time Reservations Consultant

We are looking for a Reservations Sales Consultant to join our team of driven professionals and live by the mantra, work hard, play hard. We are an exponentially growing property development business that specialists in premium residential property. NISADE is seeking an outgoing team member to join our growing team. The Reservations role is an intrinsic role to the overall operations of the Property Management department of NISADE. Your primary role is to process reservations sales, your previous roles must clearly demonstrate your strong communication skills and possess a high standard of presentation and exceptional customer service skills. You will have an attitude and motivation to succeed while enjoying everything Niseko has to offer. In short – we are looking for a team member who wants the satisfaction of delivering results whilst having a great time

 

Salary: 245,000~275,000/month

Work Experience: 0-1 year

 

Key Responsibilities

  • Process reservations in a timely and accurate manner including sending reservation and confirmation letters
  • Answer incoming calls and assist with reservations, confirmations, room need requests, and questions from guests, agents, partners and OTA’s
  • Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
  • Provide information regarding rental availabilities and guest services and rental availabilities over the phone, via email
  • Greet guests warmly and perform registration procedures as required.
  • Optimize revenue based operational constraints.
  • Manage the Customer database
  • Communicate weekly with the reservation and guest services team
  • Communicate as necessary with the front office team during winter
  • Sell process and enter and confirm room reservations using selling techniques and strategies.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Provide support to hotel operations when required
  • Liaise with Online Travel Agents and support coordination of all things OTA with a focus on Japanese OTA’s including but not limited:
  • Uploading and creating of plans, rates, images, text/ descriptions
  • Process reservations and services payments
  • Provide support to the Sales & Marketing team

 

Requirements

  • Native/business level English (essential)
  • Daily conversational level of Japanese (preferred)
  • Intermediate PC skills
  • Genuine desire to achieve excellence in guest satisfaction
  • Passionate, enthusiastic and motivated about their work
  • Friendly, helpful and patient
  • Exceptional grooming standards, professional presentation & work ethics to meet 5star expectations
  • Ability to work effectively in a high pressure environment
  • Ability to work a rotating 7days roster including weekends & public holidays
  • Ability to learn quickly to gain a strong knowledge of Hirafu and the surrounding area
  • Exceptional interpersonal and communication skills, both oral and written
  • Able to work as part of a team and maintain control and composure in difficult situations
  • Reliability and punctuality are a must
  • HIGH level of attention to detail and accuracy

 

Benefits

  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  • Unemployment insurance, worker’s compensation insurance, health insurance, and welfare pension insurance are available
  • Average of 120 days off per year

 

Apply HERE

Other resort positions are also available. Please click here.


NISADE - Restaurant Elements Chef de Partie / Front of House

Restaurant Elements, located in the Always Hotel, is looking for a full-time staff member. Your main duties will include cooking and cleaning, customer service, and sales. You will be responsible for supporting both the front and back of house teams to ensure the smooth running of the daily operations. From food preparation, portering, table clearing to guest service, the day-to-day operations of this position require a person who pays attention to detail and can work in a flexible environment. The customer service representative is the face of the restaurant and is responsible for providing an enjoyable dining experience for all guests.

 

Salary: 245,000-275,000 /月

Work Experience: 1-2years

 

Key Responsibilities

  • Ensure tables, chairs and dining areas are clean and sanitary
  • Replenish inventory of small items, tableware, and condiments
  • Checking food inventory and placing orders
  • Preparing food
  • Work with front of house staff to ensure that all guest meal requests are served on time
  • Perform and assist with other kitchen/front desk duties as requested
  • Deliver and collect Bento boxes
  • Marketing
  • Sales to acquire new customers
  • Tally sales
  • Other duties as assigned by supervisor
  • Opening and closing the store according to business hours
  • Answering phones and confirming reservations
  • Taking orders
  • In room service, serving food and drinks to customers based on SOPs
  • Serving meals
  • Checking out customers
  • Able to perform duties in response to instructions and requests from superiors

 

Requirements

  • At least 1-year experience in the kitchen
  • Ability to speak English at a daily conversation level is a plus
  • Ability to read and write Japanese at N1-N2 level
  • Have a valid Japanese working holiday visa or work permit
  • Regular driver’s license to drive in Japan (AT limited is acceptable)
  • Flexibility, reliability, and punctuality
  • Physically fit
  • Great interpersonal and teamwork skills
  • Standard working days are 5 days per week, might up to 6 days per week
  • Polite and friendly attitude
  • Prioritize cleanliness

 

Benefits

  • Staff accommodation available
  • Language friendly environment
  • Discounts on some resort services and winter activities
  • Unique work environment
  • Staff meals are provided during work hours

 

Apply HERE

Other resort positions are also available. Please click here.


NISADE - Fulltime - Project Manager

Niseko Alpine Developments [NISADE] is the largest fully integrated property specialist delivering design, construction and hotel operations for luxury accommodation in Niseko. Our head office is located in Niseko, Hokkaido Japan, fueled by a motivated team of 50 full time employees (up to 140 during winter), and also home to the driest and deepest powder snow in the world, Japan – a popular ski destination for vacationers from all over the world. Niseko is growing fast, and the demand for high-end properties is higher than ever.

We are now looking for a confident and qualified Project Manager to work with our developments team, in our Kutchan (Niseko Hirafu) office. This is a key role within the company – challenging and rewarding, with opportunity to grow. The team is currently composed of the Development Director and two Project Managers and an assistant project manager and is taking on several construction projects. You will also be working directly with the Chairman of the company in driving the development team forward.

You will be sourcing, establishing and managing the end to end solution for our international client base. This role will require you to take on multiple projects at once, and will test your time management, organizational skills, and your ability to take initiative. The successful candidate will also be familiar with Japanese architecture/construction industry, and at the same time be comfortable with working with foreign clients.

 

Salary: 5,500,000-6,500,000円

Work Experience: 3+ years

 

Requirements

You will be the project manager of multiple projects at the same time. Your responsibilities include but are not limited to the following:

  • Project initiation: preparing with the client the project’s program, main master schedule, budget, main objectives and requirements, assessing or check the feasibility of the project
  • Procurement of suppliers: Searching for suppliers (architects, interior designers, landscape designers, lighting designers, builders, subcontractors…), overseeing all the preliminary surveys (boundary confirmation, topography, river survey, geological survey, hot spring survey…), preparing bidding documents for suppliers
  • Construction site management: attending construction site meetings, reporting progress and issues to the client, coordinating designers, builders and subcontractors, cost control, quality control, managing defects and assure they are resolved prior to the handover
  • Schedule control: preparing, updating, and controlling with the master schedule
  • Budget control: preparing the budget, applying value engineering all along the project’s life
  • Design: reviewing the design and inform the client of its evolution, assuring the design meets client’s requirements and expectations
  • Participating in and report about all client meetings, design meetings and site meetings
  • Ensuring quality of design and construction that deliver to company’s objectives
  • Partly remote work is negotiable

 

Requirements

  • Microsoft Word, Excel, Outlook
  • Minimum bachelor’s degree in construction, architecture or project management (other candidates will be considered)
  • Strong proficiency in Japanese, written and spoken (native level), upper-intermediate level in English
  • Minimum 5 years’ work experience construction or architecture (3 years in project management)
  • Strong interpersonal and communication skills
  • Strong drive for problem solving
  • Ability to work flexibility independently and in team environment
  • Ability to work under pressure
  • Minimum 3 years of construction experience in Japan
  • Strong proficiency in Microsoft Project
  • Strong proficiency in English, written and spoken
  • Certification in project management methods (PMI, Agile, Prince2)
  • Proficiency in CAD
  • Extended knowledge in architecture
  • Knowledge of Japanese construction regulations
  • Construction experience in ski resorts
  • Driver’s license

Benefits

  • Working in a friendly and successful team environment
  • The opportunity to make a difference to every customer
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  • Unemployment insurance, worker’s compensation insurance, health insurance, and welfare pension insurance are available
  • Average of 120 days off per year

 

Apply HERE

Other resort positions are also available. Please click here.


H2 Group - HR Manager

POSITION HUMAN RESOURCES MANAGER

DEPARTMENT HUMAN RESOURCES

REPORTING MANAGER CO-CEO

SUMMARY:

The Human Resources Manager plays a critical role in driving workplace culture, conditions, standards and processes that make H2 a sensational place to work. The mission of this position is to make H2 Group the #1 preferred employer in Hokkaido.

This position is responsible for the effective management and performance of all Human Resources related activities, which includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives.

KEY TASKS include but not limited to following:

◼ Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

◼ Process all personnel actions including onboarding, new hire orientation, promotion/demotion, internal transfer, resignation/termination, etc., ensure all forms and database are properly processed, filed and updated.

◼ Develop and manage the recruitment and selection process. Keep improving recruitment activities’ efficiency, maintain candidate database properly.

◼ Keep close communications with division managers, support current and future business needs through the development, engagement, motivation and preservation of human capital.

◼ Administer bi-annual staff satisfaction survey, bridge management and employee relations by addressing demands, grievances or other issue, nurture a positive working environment.

◼ Administer company compensation and benefits program, oversee and manage a performance appraisal system that drives high performance.

◼ Ensure legal compliance throughout human resource management.

◼ Assess training needs to apply and initiate training programs for both management and non-management employees.

◼ Provide administrative support to all HR activities internally (i.e., Visa application support for foreign employees, source and coordinate staff accommodation, etc.), and maintain good community relations externally.

QUALIFICATIONS

◼ Proven working experience as HR Manager. Competence to build and effectively manage interpersonal relationships at all levels of the company.

◼ In-depth knowledge of Japan’s labor law and HR best practices.

◼ Excellent active listening, negotiation, and presentation skills. People oriented and results driven.

◼ Native level Japanese and proficient in English.

◼ Intermediate or above skills of MS office. Knowledge of HR systems and databases is a plus.

Salary Range

5,400,000 – 7,800,000 JPY per year(Depends on experience and Qualification)

 

If you are interested in joining please send your resume to [email protected].


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Niseko Tourism Director Candidates - 2022

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