Niseko Portfolio - Front Of House Manager

Full time Front of House Manager required for new, luxury accommodation in Hirafu.

Responsibilities

  • Guest relations and problem solving
  • Managing guest arrivals and departures
  • Working with our operations team to deliver seamless guest experience
  • Answering in-house guest enquiries
  • Concierge services
  • Coordination of guest lift shuttles and resort taxis
  • Perform any other duties as assigned by management
  • Staff training and development

Experience / Skills Required

  • Outgoing and friendly attitude
  • Well organised and good time management
  • Attention to detail
  • Prior experience in hotel and Hospitality industry
  • Independent thinker and problem solver
  • Flexible working hours
  • Ability to think quickly and react to situations accordingly
  • Japanese - min business level (or native)
  • English - fluent
  • Team player
  • Must hold a D Class driving license or international equivalent
  • Must  be eligible to work in Japan (sponsorship available) 

Benefits

  • Competitive salary package subject to experience
  • Flexible weekly schedule
  • Uniform provided
  • Performance and incentive bonuses
  • Growth opportunities

Employment Dates


Villa Rusutsu - Chef

We are looking for an experienced chef to work as breakfast chef in The Villa restaurant in Rusustsu. Located in Rusutsu, about 30 minutes form Niseko area, Villa Rusutsu is a boutique mountain lodge at the base of some of the best skiing in Hokkaido.

Job Responsibilities

  • Assisting with developing breakfast menu based on requirements of management
  • Producing consistently high quality food across daily breakfast service.
  • Food preparation
  • Stock control and ordering
  • Ensuring that preparation, presentation and service is carried out promptly and to required standards
  • Maintain a high level of professionalism whilst within the workplace
  • Cleaning and maintenance of operating equipment
  • Maintain standards of hygiene for food handling and presentation
  • Perform other F&B related duties as required

Experience / Skills Required

  • Previous professional kitchen experience required
  • Flexibility
  • Minimum basic Japanese
  • Good team player

Benefits

  • Competitive Hourly rate with minimum hour guarantee
  • Staff meals
  • Accommodation negotiable

Employment Period

Dec 2021- Mar 2022

Contact


Niseko Kids Club - Casual Nanny

Niseko Kids Club & Babysitters is the leading provider of holiday childcare in Niseko. We are dedicated to providing quality childcare, positive interactive learning and memorable experiences.

We are looking for a Nanny to join our team and provide excellent childcare to our clients’ families. If you love working – and playing – with children and also feel comfortable handling the less appealing tasks, such as changing diapers and tidying up children’s rooms, we’d like to meet you.

Ultimately, you’ll reassure parents that, even when they’re not around, their children remain in a safe and pleasant environment.

Position Overview

As a Niseko Kids Club Casual Babysitter you are responsible for creating a healthy, safe, and engaging experience while caring for children in various accommodations.

Responsibilities – Babysitting

  • Arrive at the clients accommodations 15 minutes before the scheduled start time. 
  • Gather information about the parents and their children. 
  • Keep the play area safe and free from hazards.
  • Sanitize play equipment, games and toys. 
  • Change diapers, dress children and assist them with their snacks, drinks and meals.
  • Teach children the importance of good personal hygiene and health habits. 
  • Engage in educational activities with the children.
  • Keep an individual record for each child.

Salary

  • ¥1300/hr
  • ¥900/hr (training)

Requirements

  • At least 2 years professional experience with children
  • CPR/First aid certified (including infant)
  • Working with children check

If you have any questions, don’t hesitate to contact us at [email protected]

APPLY NOW through the link below:

Apply Here


Niseko Kids Club - Childcare Provider

Niseko Kids Club & Babysitters is the leading provider of holiday childcare in Niseko. We are dedicated to providing quality childcare, positive interactive learning and memorable experiences.

For the 2021-22 winter season Niseko Kids Club will offer daycare services at our Hanazono location and babysitter services within the Niseko resort area as well as Kiroro and Rusutsu resort. Our services expand beyond just making sure your child is in a safe and healthy environment, we also tailor our play for each child to make sure they engage with the best parts of Niseko whether that be taking them outside for snow play or having a quiet evening learning about Japanese culture and play.

Seasonal Full-Time & Part-Time Childcare Provider

Position Overview

As a Niseko Kids Club Caregiver you are responsible for creating a healthy, safe, and engaging experience for children visiting Niseko within our kid’s club as well as rotating to be an on-site nanny.

Responsibilities – Daycare

  • Day-to-day guidance and active supervision of the children.
  • Plan and engage children in fun play-based, age appropriate activities.
  • Oversee the feeding and general well-being of the children. 
  • Build good, open and effective communication with children, families and staff. 
  • Observe and record children’s growth, development and behaviour.
  • Ensure the indoor and outdoor learning environments are clean, hygienic and safe.
  • Undertake administrative and other tasks as required.

Responsibilities – Babysitting

  • Arrive at the clients accommodations 15 minutes before the scheduled start time. 
  • Gather information about the parents and their children. 
  • Keep the play area safe and free from hazards.
  • Sanitize play equipment, games and toys. 
  • Change diapers, dress children and assist them with their snacks, drinks and meals.
  • Teach children the importance of good personal hygiene and health habits. 
  • Engage in educational activities with the children.
  • Keep an individual record for each child.

Salary 

  • ¥1300/hr
  • ¥900/hr (training)

Benefits

  • Accommodation available
  • Ski pass included (full-time only)
  • Flexible hours
  • Hanazono activities discount

Term 

  • 2021 December 1st to 2022 March 31

Requirements

  • at least 2 years professional experience with children
  • CPR/First aid certified (including infant)
  • working with children check

APPLY NOW through the link below:

Apply Here


H2 Group - Owner Relation

H2 Group manages 150 high-end properties in Niseko and Furano. Our Owner Relations staff are responsible for ensuring our property owners experience outstanding customer service through smooth and efficient communication. Tasks include liaising with our property owners, preparing documents for Japanese tax accountants, ordering guest services for owners, coordinating maintenance tasks with the Facilities team, and reviewing owner financial statements. The position requires good (not native) levels of English reading and writing – other languages (particularly Japanese) are also advantageous. Applicants with previous customers service experience, particularly hospitality experience are encouraged to apply.

Responsibility

    1. To provide excellent customer service and communication with owner through email and phone calls
    2. Billing to owners for management and services
    3. Purchase of goods requested by the owner
    4. Check and organize insurance, tax returns, licenses, etc. for managed properties

Qualifications

- Japanese Driving license/ International driving license

 

Required/Skill

- Customer services experience preferred.

- Ability to read and write in both English and Japanese

- Basic skill of Word and Excel

- Strong communication and administration skills

 

Salary

Monthly 291,666 ~ 358,333 (Depends on experience and qualification)

 

Work Hours

9:00 ~ 18:00

If you are interested in joining a results-driven, cooperative team, and you have the skills and experience for these positions, please send your resume to [email protected]


Pension Grandpapa - Staff for Oct through Winter

Pension Grandpapa – Lodge staff for Autumn - Winter
Niseko Grandpapa lodge is a long-established leading lodge accommodation in Niseko Hirafu since 1985.
Work exchange : 2hoursFree accommodation (free food) + Part timer (in case): 3-4 hour
Check out more details on the below site

H2 Group - Seasonal Snow Cleaning Staff

H2 Group is looking for seasonal snow cleaning staff for 2021-2022!

1) Snow cleaning staff

  • Removing snow from driveways, entrance paths and steps in the morning so guests can leave their accommodation without hassle.
  • Removing snow from balconies, decks and roofs during the day.

Work time:  8am to 5pm (depends on snowfall. Not guaranteed hours but estimate 30-40 hours a week)

Hourly wage:  Y1,500 to Y1,800 depending on experience

Required:

  • Valid work visa
  • International or Japanese Driver’s license
  • Be in good physical condition

 

2) Snow clearing supervisor 

  • Removing snow from driveways, entrance paths and steps in the morning so guests can leave their accommodation without hassle.
  • Removing snow from balconies, decks and roofs during the day
  • Management and supervision of snow cleaning staff

Work time:  8am to 5pm / 40hours a week

Conditions: 22 November – 15 March

Fixed salary: ¥250,000 to ¥300,000 per month depending on experience

Required:

  • Must have previous snow clearing experience
  • Valid work visa
  • International or Japanese Driver’s license
  • Japanese language skills
  • Be in good physical condition

If you are interested, please send your resume to: [email protected]


Setsu Niseko - Assistant Hotel Manager

Setsu Niseko is a luxury hotel condominium development located in central to the resort in Hirafu Village. Boasting 190 units Setsu is one of the most significant properties in the area and also has multiple food and beverage outlets, an extensive onsen and spa, a gym, kids room and yoga room. It also has an extensive ski valet and locker area. Developed by one of the foremost developers in Asia, SC Global and it is scheduled to open in August 2022.

Job Title: Assistant Hotel Manager

*Reporting to Hotel Manager

Job Overview:

Assistant Hotel Manager will oversee Front Office, Housekeeping, and Maintenance team, and assist Hotel Manager to have a smooth day to day hotel operation. This person is charged with ensuring owners and guests are experiencing memorable stay at Setsu Niseko by providing high quality of service. The role will be a crucial part of the pre-opening build up for hotel operation in the first season. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and various outlet operators all year round but with a strong focus in the winter.

Job Responsibilities and Duties:

• Assist Hotel Manager to ensure successful opening of Setsu Niseko.

• Assist Hotel Manager to oversee the daily smooth function of hotel operation.

• Provide hands on management and support mainly for the Front Office (including Front Desk, Bell, Driver, Concierge, and Owner Liaison), Housekeeping, and Maintenance team.

• Work closely with other departments, food and beverage operators, spa operator, ski shop operator, and other businesses to deliver high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko service.

• Handle and resolve any owners and guests related issues.

• Review owners and guests feedback and make action effectively.

• Recruitment of new full-time and seasonal staff.

• Monitor performance of staff, provide feedback, coaching and training as required.

• Conduct performance reviews with relevant staff as necessary.

• To ensure working environment is safe and create happy working environment.

• Communicate closely with other department as required and participate in the overall management of the property.

• Role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints.

Qualifications / Requirements:

• Minimum of 5 years of hotel management experience ideally with seasonal/resort experience. Hotel opening experience is a plus.

• A self-starter that can work independently and achieve targets.

• Understand Setsu Niseko’s vision for customer service and be committed to its delivery.

• Be an excellent, flexible, inspirational and involved team player.

• Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization.

• Ability to work well under pressure and strong problem-solving skills.

• Ability to set priorities and work to deadlines with close attention to detail.

• Always be punctual and considerate of fellow work colleagues.

• Ideally native or fluent in business both Japanese and English.

• Visa status permitting full-time work in Japan. Sponsorship available for the right applicant.

• Driving license essential.

Benefits / Perks:

• Salary (plus annual discretionary bonus)

• Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment.

• Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.

• Individual Seasonal HANAZONO Grand Hirafu lift pass

• Japanese Health Insurance and Pension according to the law.

• Commuting allowance to and from your home to work, capped at 45,000 yen per month.

• Retirement plan (After 10 years of service).

To apply, please contact [email protected]


Setsu Niseko - Housekeeping Manager

Setsu Niseko is a luxury hotel condominium development located in central to the resort in Hirafu Village. Boasting 190 units Setsu is one of the most significant properties in the area and also has multiple food and beverage outlets, an extensive onsen and spa, a gym, kids room and yoga room. It also has an extensive ski valet and locker area. Developed by one of the foremost developers in Asia, SC Global and it is scheduled to open in August 2022.

Job Title: Housekeeping Manager

*Reporting to: Assistant Hotel Manager

Job Overview:

Housekeeping Manager will oversee daily operation of Housekeeping team, and also, work closely with cleaning company ensuring owners and guests are experiencing memorable stay at Setsu Niseko by maintaining the high quality of cleanliness throughout the hotel. The role will be a crucial part of the pre-opening build up for hotel operation in the first season. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but with a strong focus in the winter.

Job Responsibilities and Duties:

• Preparation of successful opening of Setsu Niseko.

• Oversee the daily smooth function of housekeeping to maintain the high quality of cleanliness throughout the hotel, and deliver high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko.

• Work closely with cleaning company as well as other departments.

• Ordering and inventory of cleaning supplies, amenities, and linens.

• Handle and resolve any owners and guests related issues.

• Review owners and guests feedback and make action effectively.

• Recruitment of new full-time and seasonal staff.

• Monitor performance of staff, provide feedback, coaching and training as required.

• Conduct performance reviews with relevant staff as necessary.

• To ensure working environment is safe and create happy working environment.

• Role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints.

Qualifications / Requirements:

• Minimum of 3 years of hotel management experience ideally with seasonal/resort experience. Hotel opening experience is a plus.

• A self-starter that can work independently and achieve targets.

• Understand Setsu Niseko’s vision for customer service and be committed to its delivery.

• Be an excellent, flexible, inspirational and involved team player.

• Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization.

• Ability to work well under pressure and strong problem-solving skills.

• Ability to set priorities and work to deadlines with close attention to detail.

• Always be punctual and considerate of fellow work colleagues.

• Ideally native or fluent in business both Japanese and English.

• Visa status permitting full-time work in Japan. Sponsorship available for the right applicant.

• Driving license essential.

• Benefits / Perks:

• Salary (plus annual discretionary bonus)

• Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment.

• Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.

• Individual Seasonal HANAZONO Grand Hirafu lift pass

• Japanese Health Insurance and Pension according to the law.

• Commuting allowance to and from your home to work, capped at 45,000 yen per month.

• Retirement plan (After 10 years of service).

To apply, please contact [email protected]


NAC - Operations Manager

Job Description

To help maintain and grow the success of NAC’s adventure tours, activities and races, we’re seeking an experienced operations manager to oversee daily activities.

The Operations Manager is a key leadership position with a critical role in the fulfillment of NAC's brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing the guide and instructor team and also managing the day to functions of the operation.

Requirements

責任

  • 品質保証と安全性のプロトコルの開発、実施、維持。(サービスの質向上、スタッフ管理、リスクマネージメント?)[1]
  • (NACの企業理念を理解し、ブランド目標を達成するための行動をする?)
  • 常に目標を意識し計画的な手順を実行する。
  • 強い経営意識を持って業務を効率的に管理する。
  • 追加イベント等の計画と実行のリーダーとなること。
  • 新規ガイド・インストラクターの雇用、及びそれに付随する一切の人事業務。
  • NACの他部門との連携を図り、日々の業務を円滑に遂行する。
  • ガイド、インストラクターのスケジュール管理。
  • 日本語と英語でのコミュニケーションが可能であること。

Responsibilities

  • Develop, implement, and maintain quality assurance and safety protocols
  • Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise
  • Execution of processes and procedures to ensure consistency with objectives
  • Manage an efficient operation with a strong fiscal awareness to continuously ensure the proper execution of resources
  • Be a key leader in the planning and execution of any additional programming.
  • Recruitment of new guiding and instructing staff, and everything that would pertain to that
  • Relate to other departments of NAC to ensure smooth daily operations
  • Daily scheduling for guide and instructor staff.
  • Comfortable communicating in Japanese and English

Leadership

  • Relentless pursuit to create and maintain a culture of safety and fun within the organization
  • Lead, motivate, and support a large team within a demanding environment
  • Create, monitor, and execute training programs for incoming guides as well as continuing education programs for existing guides
  • Maintain constant communication with management and staff to ensure proper operations of the department
  • Create and utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives
  • Flexibility to work evenings, weekends, holidays, and during other NAC events as needed

Physical Demands

The Operation Manager is at times a physical job. An applicant should be confident in their own physical ability.

Preferred Qualifications

  • Prior experience working in the outdoor industry
  • Able to communicate clearly and effectively
  • Organized, enthusiastic, and flexible
  • Wilderness Medicine or First Aid/CPR certifications
  • Degree in Operations Management, Recreation Management, or another related field
  • 5+ years of relevant management experience in operations

Apply

Ross Findlay
[email protected]