THE NISEKO COMPANY - Guest Services

THE NISEKO COMPANY - Guest Services

The Niseko Company

Guest Services – Bilingual English & Japanese and/or Mandarin Speaker
The Niseko Company is the premiere accommodation provider in Niseko with an extensive portfolio of the finest luxury chalets in the area. Our company prides itself on providing the highest level of service to our guests and owners alike. We are searching for one more bright & friendly staff to join our team for the approaching winter 2023/24 season who can speak Japanese and/or Mandarin.

 

Tasks

  • Guest check in & check out procedures
  • Answering office telephones
  • Liaising with property owners and guests via email
  • Processing of payments
  • Keeping the office facilities clean and presentable
  • Organization of guest optional services

Working period
Mid November 2023 – Mid/Late March 2024

Working hours
4-5days/week (8am – 5pm or 11am – 8pm)

Wage
1,600 yen per hour

 

Requirements

  • Mature, courteous, bright, friendly, eager to learn
  • Hotel, travel industry, resort experience in customer service is preferred
  • Knowledge of the area is a definite plus, but not a requirement
  • Foreign applicants: Working Holiday Visa or other valid Japanese Visa allowing work.
  • Conversational level in Japanese and/or Mandarin
  • Japanese applicants: Conversational level English is a must
  • We invite you to please visit our website: http://thenisekocompany.com/

Treatment

  • Your own private room in our subsidized company staff accommodation.
  • Staff chalet is very clean, fully furnished, and located in the heart of Hirafu village within easy walking distance to everything, it is actually more centrally located than any of our properties and our office!
  • Subsidized season lift pass
  • Uniforms provided
  • Paid training

Contact
Keith Danis (General Manager)
[email protected]
Tel; +81 (0)136-21-7272


Rhythm Japan Announces Trips by Rides for Ultimate Mountain Experience

Rhythm Japan Announces Trips by Rides for Ultimate Mountain Experience

Rhythm Japan, a pioneer in outdoor rental, retail, and lesson/guiding services, proudly introduces a ground-breaking addition to its portfolio with Trips by Rides. This innovative offering promises an unparalleled Niseko experience, seamlessly combining accommodation, transfers, and the renowned Rhythm Japan services into a comprehensive and convenient package.

Rhythm Japan has been a trailblazer since its establishment in 2005, providing world-class outdoor solutions and instilling a deep appreciation for the mountain lifestyle in its customers. The new Trips packages further elevates this commitment to new heights, ensuring that guests enjoy every facet of their mountain journey.

“We’re thrilled to unveil Trips packages, a true embodiment of our passion for the mountains and dedication to customer satisfaction,” says Tareesa Straatmans – Rides Director at Rhythm Japan. “These curated packages allow guests to fully immerse themselves in the Niseko experience, while our expert team takes care of every detail.”

Trips offer a range of enticing options, catering to diverse preferences and interests. Whether it’s the high-level instruction of the Niseko Progression Tour, the family-friendly amenities of the Ultimate Family Tour, the exhilarating backcountry adventures of The Japow Experience, or the skill-boosting Learn To Ride Taster, there’s a package tailored for everyone. 

One of the standout features of these packages is the flexibility they provide, with accommodation tiers that allow guests to customise their stay based on their desired level of comfort. Guests can also take advantage of various upgrade options, including trips to nearby resorts, additional guests, equipment and room upgrades, and more.

However, what truly sets Trips packages apart is that when you pre-book you are promised guaranteed access to Rhythm Japan’s dedicated local rental & retail team, and expert Rides instructors & guides, even during peak season period. This ensures an unparalleled level of seamless service and expertise throughout your trip, delivering a true insider’s perspective of Niseko.

The Rhythm Japan team, comprised of individuals who live and breathe the mountain life in Japan, are passionate about sharing their unique insight and expertise with guests. “Our goal with Trips isn’t just to offer a convenient travel solution,” explains Tareesa. “It’s about creating an immersive, authentic Niseko Experience that only our local team can provide.”

Established in 2005, Rhythm Japan offers everything customers need to embrace the ultimate mountain experience. Year-round lessons, guiding, retail, and rental offerings are paired with knowledgeable local staff who share their expertise and passion for unforgettable experiences. In Summer, the Niseko flagship store also serves as a community activity hub, featuring skate and climbing facilities, workspaces, and more.

Rhythm Japan’s in-resort facilities and services are exemplified in the newly released Trips packages, which connect the dots to provide customers with the most convenient and memorable mountain experiences on offer.

Rhythm Japan is proud to be part of the evo family of brands. evo is a global outdoor retailer and experiences company with 11 evo stores in the U.S. and Canada, and global retail via evo.com. The evo family also includes travel and recreation businesses; evoTrip, evo Hotel, All Together Skatepark (Seattle and Salt Lake City), and Callaghan Country in BC Canada. Together, Rhythm and evo provide global access to experiences focused on sport, culture, the outdoors, and human connection.

To learn more about Rhythm Japan and their latest offerings for all seasons, visit www.rhythmjapan.com. Sign up for the newsletter and follow them on Facebook and Instagram to stay up-to-date.


Celebrating Excellence: Park Hyatt Niseko Hanazono Nominated for World Luxury Hotel Awards 2023

Celebrating Excellence: Park Hyatt Niseko Hanazono Nominated for World Luxury Hotel Awards 2023

We are thrilled to announce that Park Hyatt Niseko Hanazono has been nominated for the prestigious “World Luxury Hotel Awards 2023”! This nomination is a reflection of the unwavering commitment to providing exceptional hospitality to visitors to Niseko.

The World Luxury Hotel Awards are renowned globally as a benchmark of excellence within the luxury hospitality industry. With more than 300,000 votes cast each year by both hotel guests and industry professionals, these awards symbolize the epitome of recognition for outstanding service and opulent experiences.

The team at Park Hyatt Niseko Hanazono is humbled and honoured to be considered for this remarkable accolade. It’s a testament to the dedication and passion that our staff invests in ensuring that every guest experience is nothing short of extraordinary.

Why Your Vote Matters

While the nomination itself is an accomplishment, we are reaching out to our cherished guests and partners to help us secure this prestigious award.

The voting period for the “World Luxury Hotel Awards 2023” is from August 11th to September 1st. Your support during this time is vital as we strive to showcase the unique offerings that make Park Hyatt Niseko Hanazono an incredible destination for luxury travel.

How to Cast Your Vote

Casting your vote for Park Hyatt Niseko Hanazono is simple. Just follow these steps:

  1. Visit the official voting page HERE
  2. Select “Luxury Ski Hotel”
  3. Click “Vote For This Hotel”.

Thank you for your continued support and for being a part of the Niseko community.


Niseko Village - Seasonal Positions

Niseko Village - Seasonal Positions

Niseko Village is hiring now for winter 2023/2024.

Email [email protected] to apply.

  • Guest services / Front Desk
  • Concierge / Bell
  • Town House Attendants
  • Cleaning Staff / Housekeeping
  • Night Operations
  • Drivers
  • Waiters / F&B Attendants
  • Bartender


Summer Survey 2023

Enter To Win - 2023 Summer Survey

Have your say and be in the running for a chance to win great prizes from Niseko!

Your feedback on our survey helps to shape the future of Niseko, and incredibly useful for making Niseko the worlds best resort destination! Help us to make a better Niseko by filling out our survey. The best part? YOU will be in the running for incredible prizes from our sponsors!

Prizes

Prize 1: The Luxe Nomad x NISADE: A stay at ski hotel Always Niseko for two

Prize 2: China Kitchen Dim Sum brunch for two at Park Hyatt Hanazono (available on weekends and holidays)

Prize 1 Details:

3-nights accommodation for 2 persons in the “Superior Niseko Room” at Always Niseko

  • Includes breakfast and hotel shuttle service*
  • Stay dates valid from 1 November 2023 – 1 May 2024 (excluding blackout dates)
  • Blackout during: 19 Dec 2023 – 19 Feb 2024
  • Subject to availability.
  • Booking must be made 30 days prior to arrival
  • The prize is non-exchangeable, non-transferable and is not redeemable for cash or other prizes. Winner may pay additional costs to upgrade or extend stay length.
  • *subject to operation dates of shuttle and hotel breakfast

By submitting an entry to this NPB Lucky Prize Draw, you acknowledge that you have read and agree to be bound by these Official Rules and the decisions of Niseko Tourism, and that you satisfy all eligibility requirements. Terms and conditions will apply to prizes.

Prize will be drawn on Oct 31, 2023.

If the survey does not appear for you above this line of text, please click here to complete the survey.

By entering into the draw you agree to sign up to the Niseko Tourism newsletter, and receive marketing communications from Niseko Tourism.

About Always Niseko

Always Niseko is the ideal home away from home for guests who are ready to dive into the year-round smorgasbord of excitement that Niseko has to offer. It’s a place to meet and make new friends, immerse yourself in unique experiences and a sanctuary you are thrilled to returned to, always.

About China Kitchen

Experience the very best of China’s rich culinary heritage in Niseko. From Cantonese cuisine faithful to the flavor of its ingredients to the aromatic spiciness of Sichuan. China Kitchen‘s team of master chefs with each specialty will please everyone’s palate.


Californian Celebrity Chef Unearths Niseko’s Fascinating Food & Wine Scene

Californian Celebrity Chef Unearths Niseko’s Fascinating Food & Wine Scene

Trail-blazing Californian Chef Stuart Brioza explored the Niseko region and other parts of Hokkaido as part of an adventure and gastronomy tour with Niseko Tourism this month.

Over 14-days Brioza and his family visited farms and primary producers around Niseko and as far north as Rishiri Island, meeting the people behind the productions at dozens of locations.

The tour aimed to highlight the region’s diverse food bounty, tell the stories of Hokkaido’s fascinating food scene, and enjoy plenty of outdoor activities along the way.

It culminated with an 8-course feast in Niseko that Stuart and his wife prepared, with each course featuring ingredients discovered and collected along the journey (photos and details available).

Brioza is a James Beard Award-winning chef with 2 Michelin stars to his name.

With a profound belief in the power of nature to inspire cuisine, Brioza has become a pioneer in the American and Californian food scenes.

His success story underscores the importance of leading a healthy lifestyle and forging a closer connection to the natural world.

Throughout his career he has continually urged the food industry to embrace sustainable practices by “drawing inspiration from the oceans, mountains, and fields that surround us”.

Accompanying Brioza were his wife and award winning pastry chef Nicole, their son Jasper, and the owners of Niseko’s renowned Bar Gyu+, Ioanna Morelli, and Hisashi Watanabe.

The team cycled through the picturesque vineyards of Yoichi, sampling the region’s finest wines with the owner of the Niseko boutique wine shop, Cave de Bambou, Chiku Masahiro.

They visited the Niseko Distillery, organic farm Lalala Farm, and the famous Niseko View Plaza for all the freshest produce.

They were also able to enjoy the Hanazono Tree Trekking, and experienced the thrill of Hanazono ZipFlight, one of the longest ziplines in the world and the longest in Japan.

Brioza and his entourage travelled with new Niseko Tourism member Kammui, a leading Japan-based outdoor experience platform offering personalised services, and providing exclusive benefits to its guests.

The 8-course meal was hosted by Chalet Sena, managed by Taiga Niseko (pictures and information available).

Niseko’s Summerlife magazine interviewed Brioza at the end of the trip and will include a feature article in its 2024 magazine.


Chalet Ivy – 2023/2024 Winter Season Staff

Chalet Ivy – 2023/2024 Winter Season Staff

Hotel Chalet Ivy Hirafu: the recruitment of winter seasonal staff is now open!!

Chalet Ivy Hirafu is a small luxury hotel located just 3 minutes from the Grand Hirafu ski area and is celebrating its 10th anniversary last year.
In addition to a total of 78 guest rooms, the hotel is equipped with an authentic Japanese restaurant, a lounge bar, a natural hot spring, an indoor gym and a ski and snowboard rental service with concierge.

Based on the concept of “making every guest feel at home”, the hotel offers a healing space with the cosiness of a holiday home through personalised hospitality and high quality service, which can only be achieved in a small hotel.
https://www.chaletivy.com/hirafu/

If you are interested, please send your CV/resume with a photograph to [email protected].
Below are the application requirements for winter seasonal staff this season.

◆◆◆Extensive Benefits◆◆◆

☆ Seaon lift passes subsidy, Ski rental discounts

☆ Staff accommodation located a 20-minute walk from the hotel

☆ Private vehicle commute possible (transportation allowance provided for commutes 2 km or more)

☆ Staff meals provided (JPY200-300/meal)

☆ Uniforms provided

Please ask for details at the interview 🙂

 

[Working Period]

Mid-November 2023 to the end of March 2024

*Plan to come in Niseko by mid-November, with general orientation and induction procedures in November, and training work to start by the end of November.

*The ski slopes are open until early May, so those who can extend their work until early May are very welcome.

[Requirement]
Valid visa for working in Japan (Working holiday visa etc.)
English or Japanese speaking, preferably Mandarin Cantonese

[Job Openings]

1. Front desk staff (Including night shift)

Job description: Hotel front deskduties (check in and check out duties, bell duties), arranging various guest services, hotel room reservation duties, etc.

Qualifications: Can interact with guests in English, candidates with experience preferred, candidates who can work night shifts highly welcome

Other: *You may be requested to work some night shifts. (Requests for only daytime work negotiable)

2. Night Auditor = Night shift front desk staff

Job description: Hotel front deskduties (check in and check out information management), arranging various guest services, hotel room reservation duties, etc.

Qualifications: Can interact with guests in English, candidates with experience preferred, candidates with confidence in physical capacity

Other: Main shift is night shift, but day shift may be available on occasion. Night shifts are from 21:00 to 06:00 the following day.

3. Front of House = Restaurant serivice staff

Job description: Restaurant hall duties, such as taking orders, serving dishes, and clearing plates

Qualifications: Preferential treatment for candidates who can interact with guests in English and with experience (Candidates without experience are welcome as long as you have motivation!)

Other: Experience working as a bartender or sommelier is a plus.

4. Ski Concierge

Job description: Assist guests with snow sports rental equipment -skis, snowboards, boots, wear, etc., and managing rental equipment.

Qualifications: Can interact with guests in English, candidates with experience preferred, skiing/snowboarding experience, love customer service

Other: If you can give advice to guests on how to enjoy the mountain (e.g. snow conditions on the day, recommended courses, etc.), you are most welcome!

[Salary]

Hourly wage from JPY1,450- (based on experience and skills)

+ repeater bonus for repeating staff

+ language bonus (Speakers of at least two of the following languages: Japanese, English, Mandarin, Cantonese) for customer service staff

*25% more per hour during late night hours (10pm-5am) !

[Working Hours]

30 to 40 hours per week, (6-8 hours a day)

*Full-time work is highly welcome!

[Work Location]

Hotel Chalet Ivy Hirafu
6-32, Niseko Hirafu 1-jo 3-chome, Kutchan-cho, Abuta-gun, Hokkaido 044-0080

Would you like to put your international skills to work with us?
For more information, please contact us at the email address below.
[email protected].

We look forward to receiving your application !!


Niseko Summer 2023

Summer the Niseko Way

Escape the City This Summer to Niseko

Get your adventure started and book your accommodation! View and book a wide range of accommodation in Niseko through our online booking engine.

A Golfer’s Summer Paradise

  • Play like a pro on world class courses
  • All for you and your friends - no crowds, freedom, space
  • Perfect playing conditions, summer weather, no humidity

Where to Play

There are total three golf courses in the area within 30min drive: Hanazono Golf, Niseko Village Golf Course and Niseko Golf Course, open from end of April through early November.

Full Golf Course Info

Where to Stay

Place of Interest

  • Village Sports
  • Niseko Wow
  • Boom Sports

Serenity on Wheels

Pedal through a tapestry of nature’s finest artistry in Niseko, where emerald forests caress your path, and the sweet scent of blooming flora dances in the air.

Where to Play

During the summer months, Niseko becomes the perfect location for cyclists. Challenging uphill climbs offer rewarding views, whilst casual riders will enjoy riding along beautiful pathways through the woodlands and roads.

More information

Where to Stay

Place of Interest

  • Twin Peaks
  • MTB Lessons
  • Rental Bikes

Niseko's Aqua Excursion

Experience a luxurious journey in the beautiful waters of Niseko, where you can enjoy the stunning beauty of nature. Encounter amazing animals as you explore the sparkling water, and immerse yourself in the enchanting atmosphere of this aquatic paradise.

Where to Play

Canyoning is an exciting activity that takes visitors on a journey through stunning canyons with running streams. Adventure seekers will wear full wet suits and helmets and navigate through ravines that feature waterfalls, pools, and natural waterslides.

More information

Shiribetsu River is one of the cleanest in Japan and offers 7km of white water rapids as well as some gentle stretches for thrill-seekers of all abilities. Niseko’s highly experienced outdoor adventure guides offer various packages for school groups, families, and solo rafters for an exciting and unique way to enjoy Niseko.

more information

The area has some of the cleanest rivers in all of Japan, which are filled with healthy, active fish. Throughout summer there are many popular fishing spots along the many rivers that wind through the area.

more information

Where to Stay

Place of Interest

  • River Kayaking
  • Sea Kayaking
  • Fishing

Revitalize and Reconnect, Niseko's Ultimate Wellness Retreat

Amidst Niseko’s serene summer, a tranquil oasis awaits. Yoga amidst lush landscapes, rejuvenating onsen baths, and soul-soothing nature walks weave a tale of wellness and blissful rejuvenation.

Where to Play

Niseko boasts a generous selection of onsens which can be found all around the Niseko area, with many located around the Annupuri area.

more information

Hokkaido is renowned for its abundance of high quality, locally grown fresh food and dining in Niseko is a great way to experience Hokkaido’s regional specialties as well as Niseko’s local cuisine.

Niseko wine and dine

Where to Stay

Place of Interest

  • Yoga
  • Onsen
  • Food

Discover the Enchanting Beauty of Niseko

Venture through lush forests, vibrant meadows, and crystal-clear streams. The awe-inspiring landscapes and serene trails leave the hearts captivated, forging unforgettable memories amidst nature’s embrace.

Where to Play

Hiking is a great way to enjoy the outdoors of Niseko and thanks to the varied landscape there is plenty to explore.

More Information

The Niseko area is one of the most famous places in Hokkaido due to its breathtaking landscapes and serene natural environment. Soak in awe-inspiring mountains, sparkling rivers, and fresh air as you discover this stunning area.

more information

Where to Stay

Place of Interest

  • Hiking
  • Trekking
  • Forest Bathing

EdVenture Operations Manager - MnK Niseko

EdVenture Operations Manager

EdVenture Niseko

Fluency in English. Fluency in Japanese or Mandarin is an advantage

EdVenture Kids Camp is part of the MnK Experiences team, our parent company, MnK, provides holiday chalets and property management services in Niseko, Hokkaido. Our flexible service approach, emphasizing personal interaction, ensure all guests feel welcome and at ease while enjoying their summer escape or winter adventure in Niseko. We’re passionate about giving the customer an experience to remember every visit – that’s why we need hard-working, friendly, and adventurous people who care about providing the best experience possible. We’re looking for a guest experience junior leader to look after our customers in the great outdoors, at the site, and around the Niseko surroundings as they take on their EdVenture journey. EdVenture by MnK offers multi-activity seasonal programs for children, young teenagers, and their families in the natural surroundings of Niseko, Japan. More than just a “kids camp”, the experience allows families to come together and create unforgettable memories in one of the safest and most beautiful parts of the world. Our unique program connects children worldwide, allowing them to build new friendships, learn new skills, and grow in confidence. A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko’s functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.

We seek an enthusiastic and highly organized individual to join our team as the EdVenture Operations Manager. This role is responsible for overseeing daily operations of EdVenture Kids Camp, including scheduling and programming, staff, training, site resources, and space set up and maintenance. The successful candidate will work closely with senior management to ensure that EdVenture delivers high-quality experiences to our guests. A key part of this role will be to develop, market, and implement this new product with support from management and other full-time EdVenture staff.

Key Responsibilities

  • Develop and maintain the EdVenture programming schedule, ensuring that it is engagin, educational, and meets the needs of our guests
  • Oversee staffing for EdVenture, including hiring, training, scheudlling, and performance management of camp counselors and mentors
  • Ensure the smooth day to day operation of all EdVenture programs by acting as the lead facilitator for seasonal programs
  • Manage site resources for EdVenure, including supplies, equipment, and facilities, ensure that everything is well-maintained and organised
  • Ensure that all EdVenture staff are up-to-date on all policies and procedures related to guest safety and well-bring
  • Collaborate with senior managers to develop joint programming and promotions that encourages cross-services engagement
  • Other duties as assigned

Key Qualities

  • Can demonstrate experience working with children. Previous teaching or camp counselling experience required
  • Must hold a valid working holiday visa or be a Japanese citizen or eligible for a sponsorship visa
  • Willingness to work outdoors in a range of weather conditions
  • Must hold a valid Japanese driver’s license or International Driving Permit
  • Snow Sports instructor qualification is an advantage
  • First aid qualifications an advantage

Working Hours

Working days/hours will vary depending on business needs

Remuneration

Starting at ¥240,000 per month to ¥285,000 depending on experience and/or language ability

The Benefits

  • 10 days of paid leave and public holidays.
  • Social security/insurance benefits included.
  • Company personal improvement subsidy (can be used for language study, other courses, or equipment).
  • Yearly company trip and regular seasonal events.
  • Bi-annual bonuses.
  • Support with finding accommodation
  • Working with awesome people from around the world

Employment Period

12-month contract with the possibility of extension

Probationary Period

1 – 3 months

How To Apply

Please complete our application form by clicking on the button HERE.


Property Management Maintenance Staff - MnK Niseko

Property Management Maintenance Staff

Property Management

Japanese

The Maintenance Crew is responsible for the timely execution of spot and routine maintenance, assigned by the Maintenance coordinator in ensuring the MnK-managed properties and owned assets are adequately managed to the standard required for the property owner. The individual is to also the wider team in assisting with Facilities inspection, landscaping, and snow clearing where required. A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko’s functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.

The role will be incorporated into the Property Management Department. The individual will be reporting to the Maintenance Team Supervisor and will primarily be undertaking minor maintenance where required and delegated and assisting with preventative maintenance and on-site support to ensure the quality and timely delivery of Property Management services for existing and future Owners. A strong candidate must have past property management experience and be able to undertake the varying tasks of the team to a proficient level, with excellent communication, problem-solving, task management, and delegation ability.

Key Responsibilities

  • The general upkeep from visual to functional maintenance to managed properties.
  • Organising appropriate contractors for arrangement of quotes and site attendance.
  • To undertake assigned tasks and troubleshooting for the MnK managed properties and MnK owned properties.
  • Regular recording of task progress in the task management system to ensure everybody is informed.
  • Out of hours emergency response.

Key Qualities

  • Ability to assess, identify and report, and appropriately rectify the core issue at hand.
  • Experience with general carpentry and minor repairs within a house.
  • Understanding and ability to use tools appropriately.
  • Strong communication ability
  • Organization
  • Multi-tasking and task management
  • Problem-solving
  • Ability to compromise to achieve collective objectives.
  • Over 2 years’ experience in Maintenance and or property management.

Working Hours

40 hours per week

Remuneration

Starting at ¥240,000 per month to ¥280,000 depending on experience and/or language ability

The Benefits

  • 10 days of paid leave and public holidays.
  • Social security/insurance benefits included.
  • Company personal improvement subsidy (can be used for language study, other courses, or equipment).
  • Yearly company trip and regular seasonal events.
  • Bi-annual bonuses.
  • Support with finding accommodation

Employment Period

1-year contract with a possibility of extension

Probationary Period

6 weeks to 3 months

How To Apply

Please complete our application form by clicking on the button HERE.