MnK - Bilingual Reservations Consultant

MnK – Bilingual Reservation Consultant

Sales & Reservation

The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be joining a team, taking initial booking enquiries through to allocating properties, and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritise workload, and self-manage.

Key Responsibilities

  • Answering telephone, website, Online chat and email enquiries.
  • Arranging accommodation and overseeing housekeeping operations.
  • Coordinating guest service bookings prior to arrival, and whilst guests are in
  • Processing financials.
  • The ability to be patient, troubleshooting the ability to be patient & for guests and accommodating their individual requests.

Selection Criteria

  • Fluent Japanese and English
  • Attention to detail is essential
  • Experience in hospitality or customer service is a plus
  • Work experience in an international environment
  • Communicate well with the team member and who can work in the team
  • Basic computer skills
  • Valid open driver’s license
  • Valid working visa (work sponsored visa can be discussed on application)
  • Knowledge about Niseko or willing to know about it
  • Energy and enthusiasm
  • Able to work on the weekends and night time role until 10:00pm(Only in the Winter)

The Benefits

  • 10 days of paid leave and public holidays.
  • Social security/insurance benefits included.
  • Company personal improvement subsidy (can be used for language study or other courses).
  • Yearly company trip and regular seasonal events.
  • Bi-annual bonuses.
  • Staff Accommodation Available

Employment Period: 1 year contract with extension possibilities

Probationary Period: 3 months

Salary: Depending on the experience + travel allowance

Working Hours: Average 40 hours , 5 days/week

Application Closing Date: Start working immediately

Apply HERE


2022 Summer Survey

Complete the 2022 Summer Survey and Win Great Prizes!

Fill out this quick survey below and you might become one of the lucky winners to win a monthly surprise prize (worth ¥40,000 and MORE).

The winners will be announced on the 13th of every month, starting July 2021 through October 2021. So fill out NOW!

By submitting an entry to this NPB Lucky Prize Draw, you acknowledge that you have read and agree to be bound by these Official Rules and the decisions of Niseko Tourism, and that you satisfy all eligibility requirements.


What's New in Niseko this Summer

New in Niseko this Summer

Discover all the latest developments in Niseko opening this summer.

Soar through the treetops on Asia’s biggest zipline! Niseko Hanazono Resort Introduces “Hanazono Zip World” – Japan’s First Multi-stage Dual-cable Zipline Experience!

Luxury collection of rooms and suites integrating Japanese inspired interior designs and contemporary sensibilities. Opening for the first time ever this summer.

“Mountain Lights” is the creation of the internationally acclaimed artist Bruce Munro and will illuminate Hanazono’s natural surroundings, producing a dreamlike walkway through wonderland.

Fireworks Event

Check out all the exciting events throughout the summer in Niseko!

Get into the outdoors

Incredible Scenery

Some of Niseko’s most popular events are back again this summer. The renowned cycling event “The Niseko Classic” will be back to the delight of cycling enthusiasts. The support event “Niseko Yotei Fun Ride” will also be going ahead providing a fun experience for riders.


MnK - Guest Services Agent

MnK has a new position available within our award-winning resorts. We are looking for a Guest Services Agent (GSA) to complement our existing team and help create memorable experiences for our guests.

Guest Services Agent

Operations

This position requires native/fluent Japanese language ability, please only apply for this position if you are fluent in Japanese.

MNK Niseko has a wide-ranging customer base from the Domestic Summer market to a year-round presence of international customers. The guest services team undertake all duties regarding a customer’s stay from pre-arrival, check in, in resort services and after departure. Individual tasks can include pre-arrival correspondence, handling in-resort queries, additional guest service bookings, maintaining and conducting property checks, and coordinating the day-to-day operations. In peak season our resorts have become very popular, with a range of customers from a wide ranging demographic. It is key to our business that the customer service team operates efficiently and at a high level of service delivery. We are looking for a responsible and reliable l team member who will go the extra mile to make sure that our guest services run as efficiently and effectively as possible. Our Guest Services team will have the biggest impact on the customer experience. By hiring passionate, outgoing and approachable people, we are ensuring that our guests really do stay as a guest and return as a friend.

Key Responsibilities

You need to be passionate about providing exceptional service and ensuring our guests have a great experience. Your service becomes our company reputation, and you have a big responsibility in looking after our guests, delighting them, and helping them have a wonderful holiday. Your role includes providing a professional, informative and friendly service, and attending to guests, staff and suppliers on the phone, by email and face to face, dealing with queries, arranging services, providing village information and local knowledge.

  • Greeting all guests and suppliers when visiting/calling our resorts
  • Performing guest check ins/outs for both Japanese and international guests
  • Performing property checks both pre and post guest arrival
  • Full knowledge of all MNK services, products, activities, and accommodations
  • Recommending, booking and confirmation of MNK services, tours and activities.
  • Upselling of EdVenture/Elevate, tours, products and services.
  •  Efficiently handling customer questions and requests on the phone and in person.
  • Checking emails and promptly replying to the customers.
  • Confirmation and administration of transfers and departures for customers.
  • Handle complaints where possible.
  • Clean and maintain the reception and common areas of the resort receptions.
  • Maintain the reception email, daily checklists and administration
  • Performing/Managing and organizing customer shuttle services
  • Communication with Reservations and maintenance teams
  • Snow clearing, safety and maintenance checks or our properties

Selection Criteria

  • Experience in a previous hospitality/guest services role preferred
  • Face to face customer service experience essential
  • Must be able to use your initiative and work well under pressure
  • Applicants must show a level of maturity while still being fun to work with
  • A willingness to go the extra mile to assist our guests
  • Comfortable with physical work and up for a lot of snow clearing and driving!
  • Must have or be able to obtain a Japanese Drivers License
  • Applicants must be a Japanese native speaker and also able to communicate in English

Working Hours

40 hours per week, 5 days per week

Remuneration

¥210,000 – ¥250,000 monthly salary (depending on experience and language ability)

The Benefits

  • 10 days annual leave (Increasing after the 1st year)
  • 16 additional days off for public holidays
  • Induction and training provided
  • Subsidized staff accommodation available
  • Company incentives and bonus programs
  • Discounts on MNK and partner services and activities

Employment Period

1 year full time, with possibility of extension

Probationary Period

3 months

How To Apply

Please complete our application form by clicking on the button below.


NISADE - Sales, Reservations & Marketing Manager

Fulltime – Sales, Reservations & Marketing Manager

Salary 年収5,500,000-6,500,000円 (能力や経験によって決定。交渉可)

Work Experience 3+ years

The Reservation and Marketing Manager’s primary focus will be to increase revenue, through a focus on consumer markets and competitor marketing tactics. This person needs to be technologically savvy and have an in-depth knowledge of the rate and inventory management logistics within the hospitality industry. This Manager directs and manages the loading and maintenance of all hotel room rates & inventory, including promotions and proper marketing techniques and strategies and ensures rate parity. As a Reservation and Marketing Manager you would be responsible for executing your position’s responsibilities in alignment with our culture, and driving company success through performing the following tasks to the highest standards:

Requirements

  • Lead and motivate staff, both under your responsibility and throughout the organization, to achieve and exceed performance goals and guest service standards
  • Coordinate analysis, maintenance, and smooth operation of the company’s website(s), social media, and any other online presence
  • Generate innovative ideas to increase web traffic
  • Produce and manage EDMs
  • Develop SEO-friendly web content for a wide range of users. Includes strategic key phrase placement within compelling and persuasive marketing copy, which maximizes opportunities for indexing, ranking, click-throughs, and conversions; Analyses SEO and marketing metrics
  • Design and implement company digital strategies within budget requirements
  • Manage analytics of marketing calendar, promotions, and recommends actions based on analytics
  • Maintain industry trends and available marketing tools and resources
  • Maximize revenue by utilizing sales strategies that capitalize on marketing successes
  • Ensure appropriate service levels and the efficient operation of reservation systems and processes
  • Train reservations staff members in all elements of their employment, including sales skills, technical skills, ideology, organizational culture and standards, and performance
  • Providing support to properties for accommodations and/or maintaining property information on the pertinent websites
  • Manage and refine the relationship with resort operations, sales and marketing departments
  • Maintain our presence on various online distribution channels
  • Maintain relationships with vendors and marketing partners
  • Accurate preparation and distribution of daily and weekly occupancy forecasts
  • Develop and manage relationships with local vendors, attractions, restaurants and hotel partners to support regional needs
  • Conduct daily/weekly rate and availability checks on various platforms
  • Assist in the preparation of market visits, operational planning, and projects
  • Assisting in additional tasks and projects when needed ensure sales
  • Appropriately report any and all department problems, issues, and opportunities as they occur
  • When necessary, coordinate booking of rooms, entertainment, restaurant reservation and transportation needs
  • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from NISADE.

Requirements

  • Bachelor’s degree in relevant field
  • Regular driver’s license to drive in Japan
  • A minimum of 4 years experience across Management, Marketing, Sales, Hospitality or Food
  • Ability to communicate effectively in English and Japanese, with employees and customers, both verbally and in writing, and must have excellent writing skills
  • Prior management experience in a hospitality environment (hotel/resort or restaurant) is required for this position
  • Guest facing customer service/ front desk experience and fluent with OTA’s (Previous Ski Resort Experience is plus)
  • Proficient in Microsoft Word, Excel, PowerPoint and Access Database
  • Experience with marketing research survey development and prior reservations and/or revenue management experience is required
  • Excellent verbal and written communication skills and Outstanding leadership skills
  • Great attention to detail and high sense of urgency
  • Positive attitude – teamwork orientation and overwhelming desire to please guests
  • Knowledge of key International Markets- AUS, CHINA, HK, SG, SEA, USA, UK
  • Social Media Skills/ Experience , Photography/ Video skills, Design Skills (AI, PSD, ID)
  • Marketing Planning and execution and creative and innovative approach

Benefits

  • Working in a friendly and successful team environment
  • The opportunity to make a difference to every customer
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  • Unemployment insurance, worker’s compensation insurance, health insurance, and welfare pension insurance are available
  • Average of 120 days off per year

Apply HERE


Matie Niseko - Front Manager

Matie Niseko Tentative Recruitment of Management (Apr.’22)
Job Class • Manager
Career • At least 5 years employment
• Contractor (1year)
• Full Time
Job Title • Front Manager

Job Overview
• Operation of Hotel Style Luxury Condominium
– New open Accommodation Pre opening in Niseko Hirafu,
Hokkaido
– Operations and management of front office Dept.
– Service management as a luxury accommodation
– Service providing and management as a luxury accommodation
– Services related to international ski resort accommodation
Requirements
• Experience at luxury hotels or resorts
• Experience in operating ski resorts (Hotels/Residences)
• Front Office experience at least 5 years
• Ideally native or fluent both Japanese & English
• Hotel opening experience is plus
• F B / Reservations experience is plus
Job Description
• Overall work related to Pre Opening
• Set up Opera (PMS) and manuals such as room reservations
and services
• Front office Dept. operation management and annual plan
• Guest service management
• Supporting for amenities facility operation & service
• Establishing and managing room equipment(FF&E and amenities
• Management of customer service to the Unit owner.
New Opening Scheduled for December 2023

To apply contact: [email protected].


Rhythm Japan - HR Manager

Location: Niseko, Hokkaido, Japan

Contract term: Initial fixed term 12 month contract starting 1st June 2022

Work hours: Average of 40-45 hours per week during peak season and 35-40 in off peak
Salary and benefits:

  • Salary start rate of between ¥400,000 – ¥500,000 depending on experience
  • Bonus  (on achievement of company and or personal KPIs)
  • Annual leave and Public Holidays in lieu and sick leave
  • Pension and Healthcare
  • Flexible work schedule

About us

Rhythm Japan has been operating since 2005 and has since grown into one of Japan’s most successful ski and snowboard rental and retail outlets. We operate multiple stores across 3 locations of Niseko, Hakuba and Furano which are some of Japan’s most well known ski resorts.
Due to the nature and the seasonality of the business the majority of our recruiting is primarily focused on the winter season and our team can fluctuate up to several hundred staff in winter.

We are a tight team of awesome individuals who share a passion for the snow and mountains who have made it their lives to ride pow and create epic experiences here in Japan for our team and customers.

The role

As the HR Manager your role will be essential to running the HR department responsible for overseeing recruitment, general people processes and team wellbeing across Japan. Our people are important to us and vital to the running of our business so as HR Manager and with the support of Head of People Operations and a small team, you will be responsible for hiring the right people who align with our company goals and culture and ensuring an epic employee experience from start to finish.

Key responsibilities and duties :

  • Manage all aspects of HR department including the hiring processes from recruiting, interviewing, and hiring and onboarding/offboarding of new staff and the continued development of new recruitment strategies
  • Assist in implementing and building of the training and development programs across the organization
  • Manage and delegate all aspects of the HR administrative responsibilities ensuring up to date record keeping and reporting
  • Implement systems managing staff benefits, payroll and performance management, health and safety and employee living assistance
  • Ensure legal compliances across all areas related to HR
  • Manage any disciplinary matters or conflicts as they arise and do your best bring them to resolution
  • Promote employee engagement, communication and general wellness in the workplace

What you’ll need to succeed

To be successful in this role you must have excellent people and communication skills with previous experience in Human Resources and or Recruitment and sound understanding of up to date current HR industry practices.

Demonstrate proficiency in general computer skills and Microsoft Office Suite or Google Business applications and a general good understanding of technology

You must have excellent organization and delegation skills and enjoy helping new people from different cultures.

What you’ll get in return

As a Rhythm employee you will be shown the same hospitality that we give all our team. We love to look after our crew and these are just a few additional benefits you will enjoy working with us: :

  • The opportunity to live and work in one of the world’s snowiest resorts
  • Work for one of the best companies in the industry who know what is means to have fun and truly love what we do
  • Competitive pay rates and flexibility with work schedules during off peak periods and powder days
  • Subsidized staff accommodation or housing assistance
  • Access to the Rhythm Winter Wellness program
  • Free ski and snowboard rental from the largest selection of gear in town
  • Epic discounts across all of our stores for you, your friends and family
  • Social activities that are extended across to all of our employees including staff parties and events. We have the best parties!!
  • Ride days, team trips, department dinners and much more.

You will be part of a company with a flexible, fun, work hard play hard culture. If you know anyone that has worked for us before you will know this is not just a list of benefits but an experience of a lifetime that is born from the unique and passionate culture we have. We put people first in everything we do, because people like you make Rhythm and life at Rhythm what it is.

What you need to do now

If you have the skills and experience required for this role and reflect the culture and core values at Rhythm Japan apply now by clicking below and fill out all the details listed and submit your resume and cover letter. We will be in touch shortly after to let you know if you are successful or not.

Apply for this job HERE


Setsu Niseko - HR Supervisor

Job Overview

Setsu Niseko HR supervisor will take a lead of recruitment for opening staff of Setsu Niseko including seasonal staff and handle day to day HR operational duties together with HR manager.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Recruitment
  • Post job ads to appropriate platforms
  • Manage applications and follow them up accordingly
  • Scheduling and conducting interviews
  • Prepare and process internal hiring applications
  • Assist to address registration/de-registration and set-up/close bank account for foreign staff
  • Prepare employment contract and other required documents
  • Handle on boarding process
  • Handle applications of social insurance, pension and unemployment insurance enrolment and leave documentations
  • Collect employee’s information, personal IDs and documents
  • Create employment regulations/rules for Setsu Niseko staff as needed
  • Issue staff ID card
  • Manage staff uniforms distribution and collection
  • Assist to administer and promote staff benefit
  • Set up new employee’s data into the system
  • Final check for time sheet excels at month end for payroll processing and data entry to payroll system
  • Prepare and distribute pay slips
  • Manage AL applications
  • To ensure working environment is safe and create happy working environment
  • Be aware of what’s happening in the labour market and report to superiors

Reports to: Finance Senior Manager and HR Manager

Qualifications / Requirements
  • Experiences of recruitment of full-time staff and seasonal staff
  • Knowledge of Japanese social insurance system and labour law
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
  • Language skills: English and Japanese
  • A self-starter who can work independently and achieve targets
  • Be an excellent, flexible, inspirational and involved team player
  • Ability to work well under pressure and strong problem-solving skills
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow workers
  • Visa status permitting full-time work in Japan. Sponsorship available for the right applicant
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


Setsu Niseko - Housekeeping Supervisor

Job Overview

Housekeeping Supervisor supports the Housekeeping Manager in preparing the hotel for opening to ensure owners and guests will experience memorable stay at Setsu Niseko. Once the hotel is open, this person will act as a team leader to manage the day to day housekeeping operation and work closely with the cleaning supplier.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Preparation of successful opening of Setsu Niseko.
  • Oversee the daily housekeeping by preparing cleaning schedule, cleaning, public area and room inspection.
  • Work closely with cleaning company as well as front desk and maintenance team.
  • Ordering and inventory of cleaning supplies, amenities, and linens.
  • Handle and resolve any owners and guests related issues to improve cleanliness of the hotel.
  • Monitor performance of staff, provide feedback, and training as required.
  • Role is flexible and this position will have to adapt as necessary to the changing market conditions and operational constraints.

Reports to: Housekeeping Manager

Qualifications / Requirements
  • Previous housekeeping experience.  Must like cleaning in general.
  • A self-starter that can work independently and achieve targets.
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery.
  • Be an excellent, flexible, inspirational and involved team player.
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization.
  • Ability to work well under pressure and strong problem-solving skills.
  • Ability to set priorities and work to deadlines with close attention to detail.
  • Always be punctual and considerate of fellow work colleagues.
  • Ideally native or fluent in Japanese.
  • Visa status permitting full-time work in Japan. Sponsorship available for the right applicant.
  • Driving license essential.
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year and 6 months of employment.
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law.
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month.
  • Retirement plan (After 10 years of service).

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].


Setsu Niseko - Housekeeping Manager

Job Overview

The housekeeping Manager will oversee the daily operation of the Housekeeping team, and also, work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining the high quality of cleanliness throughout the hotel.  The role will be a crucial part of the pre-opening build-up for hotel operation in the first season. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but with a strong focus in the winter.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Preparation of successful opening of Setsu Niseko
  • Oversee the daily smooth function of housekeeping to maintain the high quality of cleanliness throughout the hotel, and deliver a high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko
  • Work closely with the cleaning company as well as other departments.
  • Ordering and inventory of cleaning supplies, amenities, and linens
  • Handle and resolve any owners and guest-related issues
  • Review owner’s and guests’ feedback and take effective action
  • Recruitment of new full-time and seasonal staff
  • Monitor performance of staff, provide feedback, coaching, and training as required
  • Conduct performance reviews with relevant staff as necessary
  • To ensure the working environment is safe and create a happy working environment
  • The role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints

Reports to: Assistant Hotel Manager

Qualifications / Requirements
  • Minimum of 3 years of hotel management experience ideally with seasonal/resort experience.  Hotel opening experience is a plus
  • A self-starter that can work independently and achieve targets
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational, and involved team player
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
  • Ability to work well under pressure and strong problem-solving skills
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Ideally native or fluent in business both Japanese and English
  • Visa status permitting full-time work in Japan. Sponsorship is available for the right applicant
  • Driving license essential
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year, and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].