We at Sansui Niseko strive to create an environment that allows the team to thrive and grow. Our multicultural team is friendly, approachable, and innovative with strong customer focus. We are searching for talented positive people with unique skills and sparkling personalities. Put your passion to work and help us deliver the best experience for our guests. We welcome applications from all qualified candidates. Interested parties, please contact us via email: [email protected]

Available Positions 

Front Desk Officer

Reservations department

Slope management

Driver

Employment Conditions 

Start from 3rd to 4th week of November to March 31.

(Minimum 3 months of employment preferred)

Shift work (Maximum 40 hours per week)

Social insurance (Medical, Pension, Employment Insurance) according to Japanese Labor Standard Law.

Employment Benefits

Free staff shuttle.

Meal Allowance / Lunch box provided.

Staff accommodation with subsidized rent. Half-Mountain lift pass provided.

Paid training.

Responsibilities and Duties 

Below are the daily job tasks for every job role:

【Front Desk Officer】

Day shift:

Greet guests and assist with luggage upon arrival.

Manage check-in/out processes, including bill calculation and collection.

Conduct hotel room tours and escort guests to their rooms.

Handle guest phone calls, emails, and inquiries.

Assist with concierge services and arrange shuttle service for guests.

Night shift:

Handle bill calculation and perform night audit duties.

Address guest requests and maintain cleanliness of public areas.

Patrol the hotel premises and handle emergencies.

Ensure smooth handover of information to next shift staff.

Assist with guest inquiries and maintain security.

Concierge:

Manage guest inquiries and arrange reservations for various services. Coordinate with other hotel departments and external service providers. Assist with guest bookings for restaurants, transportation, spa, etc. Liaise with Front Desk and Reservation teams.

【Reservations department】

  • Overall reservation duties, including handling various inquiries from guests and travel agencies.
  • Proposal and order processing of plans tailored to the needs of domestic and international agents and customers.
  • Handling Concierge bookings of various services e.g., airport transportation, snow activities etc.
  • Filing and managing various documents and materials.
  • Confirming reservation details with the front desk team and relevant departments to ensure guests have a comfortable and wonderful stay.
  • Performing other tasks as directed by the manager.
  • Experience with reservation systems and reservation duties is preferred; ability to handle phone calls in English and Chinese is required.

【Slope Management】

Perform snow clearing and slope grooming duties. Manage ski slope safety and lift pass sales.

Assist guests with ski equipment and locker services.

Maintain cleanliness of ski locker area and gym.

Assist guests with inquiries about winter activities and rentals.

【Driver】

Transport guests to and from the hotel safely and courteously. Perform snow clearing and maintain vehicle cleanliness. Provide local area information and assistance to guests.

Assist with luggage handling and loading/unloading.

Report any vehicle damages or maintenance requirements promptly.

【Snow clearing)

Clear snow from sidewalks, driveways, parking lots, etc.,

Check snow removal gear regularly, report problems for quick fixes.

Assist with facility maintenance team when necessary

Keep accurate records of snow clearing activities, report to supervisors or manager.

The information provided by applicants will be treated in strict confidence and only be used for recruitment-related purposes.

Personal data provided by job applicants will be used strictly in accordance with the employers’ personal data policies.

If you are not contacted within four weeks of submitting your resume,

your application will be retained up to 1 year and be considered for other appropriate positions within this period.

We will of course treat as confidential all personal data which we obtain from you.

Such personal data will be used for all purposes relating to your application for employment with us.

If you are interested, please send us your resume and CV to [email protected].

 

We are seeking individuals with a valid working holiday visa for Japan from November 20 of this season through March 31 of next year, or those who can obtain one.

Please inform us of your visa status. Unfortunately, we are unable to sponsor visas.