Front Desk staff must be able to perform pre-registration and registration duties for incoming guest. They essentially check guest in and out, make room reservations and track and report room statues and rates. A hotel front desk agent is also available to all guests who need to report a complaint or request a service.
Key Responsibilities
- Perform check in and check out for guests, providing rooms for guest with or without reservations is the chief task of a hotel front desk staff. This includes services same day reservations as well as pre-registered guests. Front desk staff must be able administered and presented vouchers of guest pre-booked services in resort or any product & services packages that has been paid prior guest arrival. The Hotel front desk staff will provide information about available rooms and rates, furnish room keys and hotel information and process payments. These duties also include checking guest out of hotels
- Prior to check in, front desk staff must be able perform a room check prior guest check in for details like guest personal request in their room
- During check in, a front desk agent will verify guest’s method of payment and obtain a copy of the guest ID
- As hotel front desk staff is typically the individual who is approached by guests with comments, complaints, or service request, front desk staff should be able to handle complaints and requests in a timely manner
- Perform bookkeeping duties, in many cases a hotel front desk agent will be responsible for balancing cash accounts and ensure that all checkout payment balance at the end of their shift
- Also being able to upsell rooms or guest services by providing the right recommendation and booked guest services in the resort as per requested
- Other duties as assigned by supervisor
Requirements
- Have a solid reference as having previous hospitality experience is an advantage
- Task-driven individual and a team player
- Strong written and verbal communication skills, in addition to attention to details
- Well-presented and professional appearance
- Competency with computers / Microsoft office
- Ability to learn the job
- Excellent customer service skills
- Must have flexible hours
- Native Japanese language
- Reading, writing and speaking English at an everyday conversational level
- Driver’s license
- Standard working days are 5 days per week, might up to 6 days per week
Benefits
- Working in a friendly and successful team environment
- Recognition program for your talents and contribution
- Access to ski lift passes
- Employee discounts to some resorts and activities
- Unemployment insurance, worker’s compensation insurance, health insurance, and welfare pension insurance are available
- Average of 120 days off per year
- Employee discounts to some resorts and activities
- One-time Winter Recreational Allowance of 30,000yen
- Monthly salary between 245,000-275,000yen a month
Please apply via below website or send your cv to [email protected]
Position available in Hirafu, Rusutsu and Furano.
