Job Overview

The Setsu Niseko Reservations & Sales Officer will be responsible for executing the sales strategy of selling accommodation and guest services to potential guests.

Guests will contact the Reservations Officer via e-mail, through our website, or via phone, and the Reservations Officer must communicate effectively with the guest to find the proper accommodation/guest services which fit their needs whilst ensuring an excellent guest experience.


Responsibilities and Duties:

The key tasks that are required of this person include:

  • quoting and processing booking enquiries with guests via email and telephone
  • updating and checking rates on OTA channels
  • following up with the guest on outstanding matters
  • monitoring the local market to help in the planning of future sales strategies
  • handling agent and OTA bookings via email and telephone
  • support with PMS system updates
  • support of the sales and marketing personnel
  • training of seasonal staff for Guest Services roles
  • supporting the wider sales team as necessary


Reports to: Setsu Niseko Sales & Marketing Manager and Sales & Marketing Senior Manager

Qualifications / Requirements:

  • 2 years experience as sales staff in the tourism industry
  • must have a native level English language skill and business level Japanese language skill to communicate with all staff and guests within the group
  • always be punctual and considerate of fellow colleagues
  • passionate about the winter season and have a love of the outdoors
  • self-motivated with a drive to improve business outcomes
  • be a flexible and engaged team member
  • ability to learn quickly and follow processes
  • attention to detail is a must.
  • must be able to receive directives and ensure they are accurately and promptly followed through to their conclusion in the manner specified
  • visa status permitting full-time work in Japan – sponsorship is available for the right applicant
  • a driver’s License is recommended to enable yourself in Niseko

Employment Benefits:

  • as an NMS employee, the Reservation Officer would have discounts on Hanazono Services: Ski Rentals, Ski School, Back-country tours, and Summer Activities
  • individual Grand Hirafu/Hanazono Season lift pass
  • Japanese Health Insurance and Pension according to the law.
  • paid statutory holidays. 10days after 6 months of employment, 11 days after 1 year, and 6 months of employment.
  • commuting Allowance to and from your home to work, capped at 45,000JPY per month
  • discretionary Incentive bonus scheme
  • retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].