Job Overview

The Night Front Desk staff performs day-to-day night front desk duties. The team works together to improve the service every day for the owners and guests to experience the best hospitality in Setsu Niseko.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Handle check in and out
  • Handle and confirm bills
  • Touch up onsens
  • Go round the hotel to make sure nothing is wrong
  • Handle the emergency
  • Responding to requests from owners and guests including phone call and emails

Reports to: Setsu Niseko Front Desk Overnight Supervisor

Qualifications / Requirements
  • Good at numbers and like to do detailed work
  • Passionate about customer service
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational and involved team player
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Native or business level English. Conversational level Japanese is a plus.
  • Visa status permitting work in Japan
  • Valid Driver’s licence in Japan or international drivers’ permission
Standard Working Hours

9 hours per day (with 1 hour break); between 20:00-08:00; 5days a week.

25% extra late-night hourly wage (from 22:00 to 5:00, excluding break time)

Contract Period

December 2022 – March 2023


¥1,400 – 1,500 per hour

Employment Benefits
  • Subsidised staff accommodation close to Hirafu area
  • Commuting allowance to and from your home to work if further than 2km from work, capped at ¥45,000 per month
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Discounts on a variety of products owned within the group companies: ski rentals, ski school, golf, accommodation stay etc
  • Full set of social insurance enrolment according to the law
  • Transport Reimbursement of up to ¥100,000 for Overseas Candidates and ¥30,000 for Domestic Candidates after completion of contract

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