Job Overview

The Setsu Niseko IT Manager will be responsible for the management and enhancement of all hotel systems, integrations, network environment, and information security across all these systems. Additional to the hotel system this role requires management of company IT assets and policy inline with our corporate best practices. This role is crucial in ensuring a frictionless customer experience as the hotel looks to digital solutions to meet our guests needs. The ideal candidate will need to have strong communication skills as they will be required to communicate with our tenants and software suppliers to ensure this frictionless customer experience is maintained and enhanced.

Employment Type: Full-time employee

Responsibilities and Duties

The key tasks that are required of this person include:

  • Improvement of the information and systems environment, proposals for security measures
  • Staff systems access, email account access, issuance and control
  • Management of information and systems integration and work with Setsu staff and integration partners to ensure the system is working seamlessly
  • Maintenance of systems network
  • Troubleshoot systems integration
  • Daily management and inspection of information and systems environment
  • Dealing with problems related to information and network, liaising with equipment maintenance and management companies
  • Dealing with guest enquiries (problems with the in-room network, usage methods, etc.)
  • Dealing with enquiries from staff in various departments (network, PC related, systems related issues)
  • Prepare SOPs for IT-related works
  • Prepare system network
  • Documentation of system network
  • Work in smooth communication with other departments.
  • IT equipment management – labelling and tracking of all IT-related equipment for both guest use and staff use


Qualifications / Requirements
  • Experience and expertise in working in the information and telecommunications sector, and the ability to maintain and configure infrastructure and troubleshoot network issues
  • Able to liaise with information and telecommunications equipment maintenance and management companies and manage day-to-day operations
  • Experience with hotel systems integration is an added advantage
  • Business level English and Japanese to be able to communicate with English and Japanese network companies
  • Able to work in a team and communicate effectively
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year, and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)
  • Relocation expenses paid (up to 200,000 yen from outside of Hokkaido and 100,000 yen from within Hokkaido, based on actual expenses)
  • Transport Reimbursement of up to ¥100,000 for Overseas Candidates and ¥30,000 for Domestic Candidates after completion of contract

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].