Job Overview

The housekeeping Manager will oversee the daily operation of the Housekeeping team, and also, work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining the high quality of cleanliness throughout the hotel.  The role will be a crucial part of the pre-opening build-up for hotel operation in the first season. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but with a strong focus in the winter.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Preparation of successful opening of Setsu Niseko
  • Oversee the daily smooth function of housekeeping to maintain the high quality of cleanliness throughout the hotel, and deliver a high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko
  • Work closely with the cleaning company as well as other departments.
  • Ordering and inventory of cleaning supplies, amenities, and linens
  • Handle and resolve any owners and guest-related issues
  • Review owner’s and guests’ feedback and take effective action
  • Recruitment of new full-time and seasonal staff
  • Monitor performance of staff, provide feedback, coaching, and training as required
  • Conduct performance reviews with relevant staff as necessary
  • To ensure the working environment is safe and create a happy working environment
  • The role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints

Reports to: Assistant Hotel Manager

Qualifications / Requirements
  • Minimum of 3 years of hotel management experience ideally with seasonal/resort experience.  Hotel opening experience is a plus
  • A self-starter that can work independently and achieve targets
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational, and involved team player
  • Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization
  • Ability to work well under pressure and strong problem-solving skills
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Ideally native or fluent in business both Japanese and English
  • Visa status permitting full-time work in Japan. Sponsorship is available for the right applicant
  • Driving license essential
Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays.  10 days after 6 months of employment, 11 days after 1 year, and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].