Job Overview
Responsibilities and Duties
The key tasks that are required of this person include:
- Handling all the inquiries from owners and guests
- Arranging reservations for restaurants, spa and activities
- Assist and liaise with Front Desk, Bell, and Onsen reception
- Communicate well with restaurants, ski schools and other suppliers outside of the hotel
Reports to: Setsu Niseko Concierge Assistant Manager
Qualifications / Requirements
- Passionate about customer service
- Understand Setsu Niseko’s vision for customer service and be committed to its delivery
- Be an excellent, flexible, inspirational and involved team player
- Ability to set priorities and work to deadlines with close attention to detail
- Always be punctual and considerate of fellow work colleagues
- Native or business level English. Conversational level Japanese is a plus.
- Visa status permitting work in Japan
- Valid Driver’s licence in Japan or international drivers’ permission
Standard Working Hours
9 hours per day (with 1 hour break); between 7:00-24:00; 5 days a week.
Contract Period
December 2022 – March 2023
Wage
¥1,400 – ¥1,500 per hour
Employment Benefits
- Subsidised staff accommodation close to Hirafu area
- Commuting allowance to and from your home to work if further than 2km from work, capped at ¥45,000 per month
- Individual Seasonal HANAZONO Grand Hirafu lift pass
- Discounts on a variety of products owned within the group companies: ski rentals, ski school, golf, accommodation stay etc
- Full set of social insurance enrolment according to the law
- Transport Reimbursement of up to ¥100,000 for Overseas Candidates and ¥30,000 for Domestic Candidates after completion of contract
