Location: Niseko, Hokkaido, Japan

Contract term: Initial fixed term 12 month contract starting 1st July 2022

Work hours: Average of 45-50 hours per week during peak season and 35-40 in off peak
Salary and benefits: Salary start rate between ¥300,000 – ¥400,000 depending on experience

  • Bonus  (on achievement of company and or personal KPIs)
  • Annual leave and Public Holidays in lieu and sick leave
  • Pension and Healthcare
  • Flexible work schedule

About us

Rhythm Japan has been operating since 2005 and has since grown into one of Japan’s most successful ski and snowboard rental and retail outlets. We operate multiple stores across 3 locations of Niseko, Hakuba and Furano which are some of Japan’s most well known ski resorts.
Due to the nature and the seasonality of the business the majority of our recruiting is primarily focused on the winter season and our team can fluctuate up to several hundred staff in winter.

We are a tight team of awesome individuals who share a passion for the snow and mountains who have made it their lives to ride pow and create epic experiences here in Japan for our team and customers.

The role

The role of the  Reservations Sales Agent is responsible for assisting Rhythm customers by handling customer and agent questions and inquiries pairing them with the best products and services that Rhythm can provide to ensure that the customer has the best possible experience.

 

Key responsibilities and duties

  • Field and coordinate general customer enquiries
  • Assist and advise customers with ski and snowboard equipment/ hire and ski and snowboard lessons based on their needs and requirements
  • Manage bookings for guests, process payments and send customer confirmations
  • Assist travel agents and partners with booking and payment inquiries
  • Up-selling, when appropriate, by informing customers of additional services, sales or special packages
  • Assist with the overall sales strategy and action plan contributing to the optimization of rental and sales revenue
  • Reconcile booking & referral reports on a monthly basis
  • Assist with the translating of Sales promotional materials

What you’ll need to succeed

To be successful as a Reservation Sales Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers

Demonstrate proficiency in both English and Japanese language. Strong computer skills and Microsoft Office Suite or Google Business applications and a general good understanding of technology.

A good knowledge of the local Niseko and Hakuba area is a bonus!!

What you’ll get in return

As a Rhythm employee you will be shown the same hospitality that we give all our team. We love to look after our crew and these are just a few additional benefits you will enjoy working with us: :

  • The opportunity to live and work in one of the world’s snowiest resorts
  • Work for one of the best companies in the industry who know what is means to have fun and truly love what we do
  • The most competitive pay rates in town
  • Flexibility with work schedules during off peak periods and powder days
  • Subsidized staff accommodation or housing assistance
  • Access to the Rhythm Winter Wellness program
  • Free ski and snowboard rental from the largest selection of gear in town
  • Epic discounts across all of our stores for you, your friends and family
  • Social activities that are extended across to all of our employees including staff parties and events. We have the best parties!!
  • Ride days, team trips, department dinners and much more.

You will be part of a company with a flexible, fun, work hard play hard culture. If you know anyone that has worked for us before you will know this is not just a list of benefits but an experience of a lifetime that is born from the unique and passionate culture we have. We put people first in everything we do, because people like you make Rhythm and life at Rhythm what it is.

What you need to do now

If you have the skills and experience required for this role and reflect the culture and core values at Rhythm Japan apply now by clicking below and fill out all the details listed and submit your resume and cover letter. We will be in touch shortly after to let you know if you are successful or not.

Apply HERE.