Job Description

To help maintain and grow the success of NAC’s adventure tours, activities and races, we’re seeking an experienced operations manager to oversee daily activities.

The Operations Manager is a key leadership position with a critical role in the fulfillment of NAC’s brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing the guide and instructor team and also managing the day to functions of the operation.



  • 品質保証と安全性のプロトコルの開発、実施、維持。(サービスの質向上、スタッフ管理、リスクマネージメント?)[1]
  • (NACの企業理念を理解し、ブランド目標を達成するための行動をする?)
  • 常に目標を意識し計画的な手順を実行する。
  • 強い経営意識を持って業務を効率的に管理する。
  • 追加イベント等の計画と実行のリーダーとなること。
  • 新規ガイド・インストラクターの雇用、及びそれに付随する一切の人事業務。
  • NACの他部門との連携を図り、日々の業務を円滑に遂行する。
  • ガイド、インストラクターのスケジュール管理。
  • 日本語と英語でのコミュニケーションが可能であること。


  • Develop, implement, and maintain quality assurance and safety protocols
  • Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise
  • Execution of processes and procedures to ensure consistency with objectives
  • Manage an efficient operation with a strong fiscal awareness to continuously ensure the proper execution of resources
  • Be a key leader in the planning and execution of any additional programming.
  • Recruitment of new guiding and instructing staff, and everything that would pertain to that
  • Relate to other departments of NAC to ensure smooth daily operations
  • Daily scheduling for guide and instructor staff.
  • Comfortable communicating in Japanese and English


  • Relentless pursuit to create and maintain a culture of safety and fun within the organization
  • Lead, motivate, and support a large team within a demanding environment
  • Create, monitor, and execute training programs for incoming guides as well as continuing education programs for existing guides
  • Maintain constant communication with management and staff to ensure proper operations of the department
  • Create and utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives
  • Flexibility to work evenings, weekends, holidays, and during other NAC events as needed

Physical Demands

The Operation Manager is at times a physical job. An applicant should be confident in their own physical ability.

Preferred Qualifications

  • Prior experience working in the outdoor industry
  • Able to communicate clearly and effectively
  • Organized, enthusiastic, and flexible
  • Wilderness Medicine or First Aid/CPR certifications
  • Degree in Operations Management, Recreation Management, or another related field
  • 5+ years of relevant management experience in operations


Ross Findlay
[email protected]