Reservations Consultant

The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be joining a team, taking initial booking inquiries through to allocating properties and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have the ability to prioritize workload, and self-manage.

MnK is looking for a Reservations Consultant to join our team.

Key Responsibilities

  • Answering telephone, website, Online chat and email inquiries.
  • Arranging accommodation and overseeing housekeeping operations
  • Coordinating guest service bookings prior to arrival, and whilst guests are in resort. Processing financials.
  • The ability to be patient, troubleshooting the ability to be patient & for guests and accommodating their individual requests.

Key Qualities

  • Business Level English
  • Attention to detail is essential
  • Experience in hospitality or customer service is a plus
  • Work experience in an international environment
  • Communicate well with the team member and who can work in the team
  • Intermediate computer skills
  • Valid open driver’s license
  • Valid working visa (work sponsored visa can be discussed on application)
  • Knowledge about Niseko or willing to know about it
  • Energy and enthusiasm
  • Able to work on the weekends and nighttime until 8:00pm (Late shifts only during winter, Dec-March)

Working Hours

Average 40 hours , 5 days/week


Starting at ¥240,000-280,000 per month depending on experience and/or language ability

The Benefits

  • 10 days of paid leave and public holidays.
  • Social insurance benefits included.
  • Company personal improvement allowance
  • 50-100% rebate on language lessons.
  • Yearly company trip and regular seasonal events.
  • Bi-annual bonuses.
  • Discounts on MNK and partner services and activities
  • Subsidized staff accommodation available

Employment Period

1 year contract with extension possibilities

Probationary Period

1-3 months

How To Apply

Please complete our application form by clicking on the button below.

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