Guest Services Agent

As a member of the Guest Service Agent (GSA) team, your role is to support the Resort Guest Services Manager and provide direction to our Resort Services team.
Native English (Japanese/Chinese/English Bilingual highly advantageous)
About the Company

MnK Niseko is a distinctive and growing property management and hospitality company that operates year-round, located in the natural surroundings of Niseko, Hokkaido. We specialise in resort accommodation management, with three distinct locations – Country Resort, Akazora and The Orchards. As the ski slopes of Mt Niseko-Annupuri are situated just minutes away from our resort communities and apartment hotel, our accommodation solutions provide the perfect setting for family or group holidays. Part of our vision is to ensure that all of our property owners, holiday guests and team members share in the very best friendly and professional experiences.

The motto “Stay as a guest, return as a friend” helps to define all of our interactions. Our winter months are our busiest, and so we rely on the support of our amazing winter seasonal crew to help us bring our vision to life.

Key Responsibilities
  • Assign and delegate tasks to the Resort Services team
  • Provide support for the Resort Manager
  • Maintain the daily flow of tasks & checklists
  • Build rapport and trusting relationships with our guests and owners
  • Payment processing, answering calls, responding to emails, and all other in-house guest inquiries
  • Actively support the promotion and selling of MnK guest services
  • Problem-solving and dealing with guest complaints and issues as they arise
  • Driving guests when required
  • Organising and performing accommodation checks before guests arrive and after the guest departs
  • Checking guests in and out of their accommodation/explaining how our properties and processes work etc.
  • Being an expert on all things Niseko and MNK related and providing guests with local information and recommendations
  • Snow clearing, and a lot of it!
  • Supporting other teams during busy times
Selection Criteria
  • Experience in a previous hospitality role preferred
  • Face to face customer service experience essential
  • Must be able to use your initiative and work well under pressure
  • A willingness to go the extra mile to help out your team/ our guests
  • Comfortable with physical work and up for a lot of snow clearing!
  • Must have or be eligible to obtain a Japanese Working Holiday Visa or already have the legal right to work in Japan
  • Must have a Japanese driver’s license or be able to obtain an International Driving Permit valid for Japan.
  • Applicants must be fluent in English or Japanese. (English/Japanese/Mandarin bilingual language ability is highly advantageous)
  • A desire to experience a ski/snowboard powder season in a bustling mountain town
  • Subsidised Staff Accommodation available
  • Grand Hirafu/Hanazono season lift pass
  • Specialized training and induction program
  • Monthly seasonal staff incentive and rewards program
  • Discounted tours & activities from local suppliers
  • Working with awesome people from around the world
  • More powder than you can handle!
  • Potential to move into a year-round position for outstanding team members
Employment Period
Late November 2022 – 31 March 2023 (Some short-season positions are available until February 28th 2023)
Probationary Period
1 Month
Working Hours
It depends on customer demand and snow conditions but on average you are expected to work an average of 40 hours a week. (8 Hours per day, 5 days per week)
¥1,300 – ¥1,500 per hour depending on experience and language ability.
How To Apply
Please click on the button below to apply.