Bilingual Reservations Consultant

The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, to their journey home. The successful candidate will be joining a team, taking initial booking inquiries through to allocating properties, and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritize workload, and self-manage.


Key Responsibilities

Answering telephone, website, online chat and email enquiries.

Arranging accommodation and overseeing housekeeping operations.

Coordinating guest service bookings prior to arrival, and whilst guests are in resort.

Processing financials.

The ability to be patient with guests and accommodate their individual requests.


Selection Criteria

Fluent Japanese and English

Attention to detail is essential

Experience in hospitality or customer service is a plus

Work experience in an international environment

Communicate well with the team member and who can work in the team

Basic computer skills

Valid open driver’s license

Valid working visa (work sponsored visa can be discussed on application)

Knowledge about Niseko or willing to know about it

Energy and enthusiasm

Able to work on the weekends and night time role until 10:00pm(Only in the Winter)


Working Hours

Average 40 hours , 5 days/week


¥240,000~ (Depending on experience)


The Benefits

10 days of paid leave and public holidays.

Social security/insurance benefits included.

Company personal improvement subsidy  (can be used for language study or other courses).

Yearly company trip and regular seasonal events.

Bi-annual bonuses.

Staff Accommodation Available


Employment Period

1 year contract with extension possibilities

Probationary Period

3 months


If you are interested in this position, please send your CV and cover letter to [email protected]

More info here.