MnK – Bilingual Reservation Consultant

Sales & Reservation

The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be joining a team, taking initial booking enquiries through to allocating properties, and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritise workload, and self-manage.

Key Responsibilities

  • Answering telephone, website, Online chat and email enquiries.
  • Arranging accommodation and overseeing housekeeping operations.
  • Coordinating guest service bookings prior to arrival, and whilst guests are in
  • Processing financials.
  • The ability to be patient, troubleshooting the ability to be patient & for guests and accommodating their individual requests.

Selection Criteria

  • Fluent Japanese and English
  • Attention to detail is essential
  • Experience in hospitality or customer service is a plus
  • Work experience in an international environment
  • Communicate well with the team member and who can work in the team
  • Basic computer skills
  • Valid open driver’s license
  • Valid working visa (work sponsored visa can be discussed on application)
  • Knowledge about Niseko or willing to know about it
  • Energy and enthusiasm
  • Able to work on the weekends and night time role until 10:00pm(Only in the Winter)

The Benefits

  • 10 days of paid leave and public holidays.
  • Social security/insurance benefits included.
  • Company personal improvement subsidy (can be used for language study or other courses).
  • Yearly company trip and regular seasonal events.
  • Bi-annual bonuses.
  • Staff Accommodation Available

Employment Period: 1 year contract with extension possibilities

Probationary Period: 3 months

Salary: Depending on the experience + travel allowance

Working Hours: Average 40 hours , 5 days/week

Application Closing Date: Start working immediately

Apply HERE