Job Summary

Maintenance of all hotel systems, integration, network environment, information security across all systems.

Job Description

• Improvement of the information and systems environment, proposals for security measures
• Staff systems access, email account access, issuance and control
• Management of information and systems integration and work with Setsu staff and integration partners to ensure the system is working seamlessly
• Maintenance of systems network
• Troubleshoot systems integration
• Daily management and inspection of information and systems environment
• Dealing with problems related to information and network, liaising with equipment maintenance and management companies
• Dealing with guest enquiries (problems with in-room network, usage methods, etc.)
• Dealing with enquiries from staff in various departments (network, PC related, systems related issues)
• Prepare SOPs for IT related works
• Prepare system network
• Documentation of system network
• Work in smooth communication with other departments.
• IT equipment management – labelling and tracking of all IT related equipment for both guest use and staff use


• Experience and expertise in working in the information and telecommunications sector, and the ability to maintain and configure infrastructure and troubleshoot network issues
• Able to liaise with information and telecommunications equipment maintenance and management companies and manage day-to-day operations
• Experience with hotel systems integration is an added advantage
• Business level English and Japanese to be able to communicate with English and Japanese network companies
• Able to work in a team and communicate effectively


• Salary (plus annual discretionary bonus)
• Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
• Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
• Individual Seasonal HANAZONO Grand Hirafu lift pass
• Japanese Health Insurance and Pension according to the law
• Commuting allowance to and from your home to work, capped at 45,000 yen per month
• Retirement plan (After 10 years of service)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].