Hospitality Team  – H2 Life

Location: Niseko or Furano, Hokkaido, Japan 

Contract term: Full Time  

Work hours: 40 hours per week average. Roster will be made based on resort occupancy and hours  variable dependent on the schedule of guests and the tasks requiring completion each day – the role  will not always follow a routine pattern of hours and as such will include work on weekends and public  holidays. 


About H2 Group 

H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we  have expanded our operations to become a full-service consultancy offering project management,  real estate services, property management and hospitality management. We are a tight-knit,  international team spread across offices in Niseko and Furano.  

Please see: 

Our Culture 

As a H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.  

Our mission is to create sensational memories for our owners, guests, and clients.  

The Role 

The Housekeeping Supervisor is responsible for organizing housekeeping of properties managed by  H2 Group, stock take and management of linen and consumables, rostering and overseeing small  teams of housekeeper, and other operational matters. The supervisor will also be hands-on, assisting  with cleaning of the properties.  

This position represents a genuine opportunity to work for a growing, aspirational brand in the luxury  travel industry.  

Key responsibilities 

– Planning and directing team members and the third-party vendors to ensure cleaning is done. 

– Communication with the third-party vendors on scheduling, requests from guests and quality. 

– Purchase, order and maintain housekeeping supplies, linen and inventory. 

– Ensure the proper maintenance of all housekeeping equipment; makes arrangements for repair  and/or replacement of used and damaged equipment. 

– Ensure that linen is of the standard required and ensure distribution within the properties. 

To assist when required with the cleaning of properties. 

– Performs other duties or tasks as assigned by the management. 

Skills we are looking for 

– Ability to prioritise and delegate tasks to ensure completion in a timely manner. 

– Ability to manage third party relationships. 

– Proven organizational skills and practical hands-on, problem-solving approach. 

– Flexibility – able to cope well with varied and changing tasks and environments. 

– Computer literate. Ability to compile reports as required using appropriate computer software  

(Word, Excel). 

– Fluent in Japanese language. Basic English language skills are helpful but not required. 


– Previous employment or extensive relevant experience in housekeeping. 

– Previous position of team leadership is preferred. 

– Driving license valid in Japan. 

What we offer 

– Salary is between ¥230,000 – ¥300,000 monthly depending on experience. 

– Performance-linked bonus scheme. 

– Company uniform will be provided. 

– Pension and healthcare. 

Apply now 

If you think you meet the description outlined above and want to join one of the most successful teams in the area, please contact our careers team with your resume and cover letter. We will contact you if you have the skills we are looking for.