ABOUT ELITE HAVENS
Elite Havens is Asia’s leader in high-end quality private rentals. With more than 300 superb properties across 10 destinations Elite Havens prides itself on offering the best bespoke service to its guests. Elite Havens teams serve over 80,000 travelers each year offering extra ordinary experiences that last a lifetime.
More information at www.elitehavens.com
ABOUT THE ROLE
A key role, the Guest Services Manager reports to the Senior Operations Manager and the Cluster Manager Thailand & Japan. This is a full time role throughout the entire year, based in Kutchan, Hokkaido. Working closely with the Villa Specialists and Housekeepers, this role ensures that guests are satisfied with the end-to-end service level from inquiry to check out.
Guest Services
- Ensure flawless, upscale and professional guest service experiences.
- Respond to guests needs and anticipate their unstated ones, handle guests’ complaints.
- Assist all local sales and marketing activities, including events and photo shoots.
- Coordinate booking and pre-arrival details with all teams.
- Keep record of all guest data, guest reviews and complaints.
- Inspects properties before the guest check-in/after the guest check out.
- Meets and greets guests on arrival and check in/assist check out.
- Adheres to the company’s SOPs.
- Handles company mobile phone requests.
- Salary – 280,000 JPY
ABOUT YOU
- Works independently.
- Prior experience in the travel and luxury industries highly desirable.
- Ability to work flexible hours.
- Fluency in English and Japanese is essential.
- Outdoor activity lover.
- Has a Japanese driver’s license.
