Operations Manager

Job Summary
The primary duties and responsibilities are to maintain and manage the properties and to manage the housekeeping,
maintenance and guest services teams, all up to up market and prestigious standards.

Duties and Responsibilities
• Responsible for recruitment, scheduling and management the day to day activities of all staff.
• Ensure that good housekeeping and cleaning standards are consistently practiced as per SOP.
• Ensure the chalets remain in good working condition.
• Responsible for ongoing staff training programs to up-skill the staff.
• Facilitate regular team meetings. Coordinate effective communication between operations, reservations and guest
• Welcome guests upon arrival, deal with any guest and owner queries.
• Deal with suppliers and all procurement matters for operations.

• Proven working experience as manager with min. 5 years working experience in hospitality
• Fluent in English (this position is for Japanese only)
• Technical engineering background is an asset
• Ability to work flexible hours


Job Summary
Responsible for the efficient coordination between different departments handling guests, local vendors and administrative

Duties and Responsibilities
• Ensure flawless communication between our different departments
• Respond to guests needs
• Coordinate pre-arrival details with the Manila team and local team
• Keep record of all guest data, guest reviews and complaints in our portal
• Filing registration documents
• Handle company mobile phone requests
• Assist housekeeping and maintenance obtaining quotations from local vendors

• Outgoing personality
• Working experience in hospitality or reservations is an asset
• Fluent in English (this position is for Japanese only)
• Ability to work flexible hours



Femke Beekers Elite Havens / Niseko Gourmet

[email protected]



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