Location: Niseko

Contract term: Annual/ Full time

Period: August 2023 – July 2024

Work hours: Average of 40-50 hours per week during peak season

Wage: TBC

About us

Our mission is to connect people with perfectly suited products and services every day, so they can live their ultimate mountain experience.

Rhythm’s aim is to provide customers with the best possible equipment and service. We offer gear that’s perfect for everyone from beginner to expert riders, backcountry explorers, those who prefer the groomed runs, and even those who don’t intend on hitting the lifts at all.

Each and every staff member at Rhythm has a love for snow and all that Japan’s winter months have to offer. They are all friendly experts who want to share their knowledge and extreme level of happiness with their customers.

 

The role

The E-Commerce Manager will be responsible for the overall strategy, implementation, and management of the organization’s e-commerce platform. This role will work closely with cross-functional teams to execute promotional campaigns, optimize the customer experience, and provide valuable insights on customer shopping trends. Additionally, this role will ensure excellent customer service, collaborate with planning and warehousing teams for order fulfillment, and provide analysis and reporting on key metrics. This role will collaborate with marketing to plan website design and development, monitor web analytics, and execute strategic roadmaps within budgetary constraints. Your role will involve collaborating with technical teams, developing SEO strategies, managing a team, ensuring quality control, and adhering to schedules and timescales.

 

Key responsibilities and duties

  • E-commerce Strategy: drive the sales performance of the e-commerce platform through effective strategies and tactics.
  • Promotional Campaigns: collaborate with marketing to plan, execute, and manage promotional campaigns to increase sales and customer engagement.
  • Assortment Selection and Gap Analysis: provide insights on customer shopping trends to support assortment selection and identify gaps in the product offering.
  • Customer Service: ensure excellent customer service by promptly addressing and resolving customer issues or comments.
  • Demand Planning and Order Fulfillment: collaborate with demand planning and warehousing teams to ensure smooth order fulfillment and customer satisfaction.
  • Analysis and Reporting: provide analysis and reporting on key metrics such as weekly/monthly sales by department, new product sell-through, and offer code performance.
  • Website Design and Development: collaborate with IT and web developers to design and develop the e-commerce website to ensure an optimized user experience.
  • Web Analytics: monitor web analytics and internal data sources to gather insights and drive data-driven decision-making.
  • Roadmap Execution: design and execute strategic roadmaps to enhance the functionality and performance of the e-commerce platform.
  • Budget Management: effectively manage the budget allocated for e-commerce activities and campaigns.
  • Team Management: supervise a team of e-commerce professionals, monitor their progress, and provide guidance and support.
  • Quality Control and Assurance: ensure high-quality standards are maintained throughout the e-commerce platform and processes.
  • SEO Strategy and Marketing Plans: collaborate with the marketing team to develop and execute SEO strategies and comprehensive marketing plans.
  • Technical Collaboration: work closely with web development and technical teams to ensure the seamless operation of the e-commerce platform.
  • Schedule and Timescale Management: develop schedules and timescales for e-commerce projects and ensure their timely execution.

 

What you’ll need to succeed

To thrive in the role of an E-Commerce Manager, you will need a bachelor’s degree in Business Administration, Marketing, or a related field. Experience in driving e-commerce sales and managing an e-commerce platform; strong analytical skills and proficiency in web analytics tools. Additionally, experience in promotional campaign planning and execution, with knowledge of customer shopping trends and assortment analysis; excellent customer service and problem-solving abilities; familiarity with demand planning and order fulfillment processes; proficiency in data analysis and reporting; technical understanding of website design and development; knowledge of SEO strategies and marketing plans and budget management skills.

 

The Perks and Benefits

As a Rhythm employee you will be shown the same hospitality that we give all our team. We love to look after our crew and these are just a few additional benefits you will enjoy working with us:

  • The opportunity to live and work and play in one of the world’s snowiest ski resorts in the world
  • Work for one of the best companies in the industry who know what is means to have fun and truly love what we do
  • Competitive pay rates, employee bonus program and financial support with lift pass
  • Flexibility with work schedules on powder days
  • Subsidized staff accommodation and housing assistance
  • Team social activities, staff parties and events, team ride days, resort trips, department dinners and much more
  • Access to other great benefits such as the Rhythm Wellness program, free ski and snowboard demo, epic store discounts for you and your friends and family

We work hard but play harder and if you know anyone that has worked for us before you will know this is not just a list of benefits but an experience of a lifetime that is born from the fun culture we have. We put people first in everything we do, because people like you make Rhythm.

What you need to do now

If you have the skills, flair and stoke to share we want to hear from you, apply below if you align with our core values and want to have an unforgettable winter, we can’t wait to read your application.

 

More info HERE.