Job Overview

The concierge performs day-to-day concierge duties. Handle the requests from the guest and owners and arranging all the necessity during their stay such as ski lessons, equipment rental, transportation and restaurant reservations. The team works together to improve the service every day for the owners and guests to experience the best hospitality in Setsu Niseko.

Responsibilities and Duties

The key tasks that are required of this person include:

  • Handling all the inquiries from owners and guests
  • Arranging reservations for restaurants, spa and activities
  • Assist and liaise with Front Desk, Bell, and Onsen reception
  • Communicate well with restaurants, ski schools and other suppliers outside of the hotel
  • Training seasonal staff
  • Role is flexible and have to adapt as necessary to the changing market conditions and operational constraints

Reports to: Setsu Niseko Concierge Assistant Manager

Qualifications / Requirements
  • Understand Setsu Niseko’s vision for customer service and be committed to its delivery
  • Be an excellent, flexible, inspirational and involved team player
  • Possess written and verbal communication skills with guests, owners, team members and external suppliers.
  • Ability to set priorities and work to deadlines with close attention to detail
  • Always be punctual and considerate of fellow work colleagues
  • Native or business level English. Conversational level Japanese is a plus
  • Visa status permitting work in Japan
  • Driving license is a plus
Standard Working Hours

9 hours per day (with 1 hour break); between 7:00-24:00; 5 days a week.

Employment Benefits
  • Salary (plus annual discretionary bonus)
  • Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law
  • Commuting allowance to and from your home to work, capped at 45,000 yen per month
  • Retirement plan (After 10 years of service)
  • Relocation expenses paid (up to 200,000 yen from outside of Hokkaido and 100,000 yen from within Hokkaido, based on actual expenses)

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].